For UK tech employers planning recruitment job hiring in China, writing a clear job description is an important first step to finding the right SaaS Sales & Customer Success Manager in China.
But what should you include in the job description?
This guide explains what UK tech employers should consider before hiring for this role in China. You will learn how to define the main purpose of the role, set clear responsibilities and success measures, identify the right experience, assess China market and language requirements, and explain how the role will work with the UK team.
The blog also includes a simple SaaS Sales & Customer Success Manager job description outline to help you prepare your own role before starting the hiring process.
If the role is unclear, you may attract candidates with the wrong experience or expectations. Working with a tech recruitment company in China can help you define your hiring needs and connect with suitable local talent.
Reading Related: Hiring SaaS Sales or Customer Success Managers in China? Best Platforms & Agencies to Use for UK Tech Companies. Looking to hire tech talent in Asia? SVA Recruitment.
1. What Is the Main Purpose of the Role?
Start with the main business needs. Before writing the job description, decide what you want this person to achieve in China.
Will the role mainly focus on:
- Winning new customers
- Managing existing customer accounts
- Supporting customer onboarding
- Growing existing accounts
- Managing both sales and customer success
A SaaS Sales Manager in China may focus on winning new business and meeting revenue targets. A Customer Success Manager in China may focus more on onboarding, retention, renewals, and account growth.
If you are combining both functions into one role, make this clear in the job description. Candidates should know what they will be responsible for, and which part of the role is the main priority.
For UK tech employers hiring in China, defining the role clearly from the start can help attract candidates with the right experience and expectations.
2. What Results Will the Manager Own?
Your job description should explain not only what the manager will do, but also what they are expected to achieve.
For example, success may be measured by:
- Qualified sales pipeline generated
- New customer revenue
- Customer retention and renewals
- Growth of existing customer accounts
- Successful customer onboarding
- Customer satisfaction or engagement
The right results will depend on your business goals in China. If you are entering the China market, new customer growth and revenue may be the main priorities. If you already have customers in China, retention, renewals, and account growth may matter more.
Make these expectations clear in the job description. This helps candidates understand what success looks like and gives your hiring team clear points to discuss during interviews.
Looking to hire tech talent in Asia? Contact SVA Recruitment.
3. What Experience Is Essential?
Once you know what the role needs to achieve, decide what experience the candidate must have.
For a SaaS Sales & Customer Success Manager in China, this may include:
- B2B SaaS or technology sales experience
- Customer success or account management experience
- Experience managing the sales cycle
- Experience working with your target customer type
- Experience building long-term customer relationships
- Experience working towards revenue, renewal, retention, or growth targets
Separate your requirements into must-have and nice-to-have skills.
For example, B2B SaaS experience may be essential, while experience in your exact industry may be preferred. This gives you a clear hiring standard without making the role too narrow.
Keep the requirements focused on the experience that will help the person succeed in the role. Avoid adding skills simply because they appear in similar job descriptions.
4. What China Market Knowledge Is Needed?
Once you know the role, expected results, and required experience, define the China market the manager will work in.
Your job description should make clear:
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Market:
Will the person focus on China only or also support regional accounts?
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Target customers:
Will they work with local businesses, multinational companies, or both?
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Industry:
Which industries or customer sectors will they focus on?
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Customer type:
Will they work with SMBs, mid-market companies, or enterprise clients?
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Territory:
If relevant, which cities or regions will they cover?
Also explain whether the role will support local China customers, regional accounts, or global clients. This helps candidates understand the market they will actually work in.
What About Language?
Language requirements should match the actual work.
If the manager will speak directly with Chinese-speaking customers, partners, or local teams, Mandarin may be important. If the role mainly works with international customers and a UK-based team, English may be the main working language. Current China-focused SaaS roles commonly specify Mandarin and/or English based on the market and customer-facing responsibilities.
Avoid adding a language requirement simply because the role is based in China. Match the requirement to who the person will communicate with.
A tech staffing agency in China can help UK tech employers assess which local market experience and language skills are relevant to the role.
Should the job description also be written in Chinese?
The language of the job description should match the language of the candidate you want to reach.
If the role requires candidates to communicate mainly in English, the job description can be posted in English. If the role requires candidates to communicate mainly in Chinese, consider posting it in Chinese.
For some roles, you may choose to provide both versions. The key is to make sure the language used in the job post matches the actual communication requirements of the role.
5. How Will the Role Work with the UK Team?
For UK tech hiring in China, the job description should explain how the China-based manager will work with the wider team.
Candidates should know:
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Reporting line:
Who will the manager report to?
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Team location:
Will they work with teams in China, the UK, or both?
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Key teams:
Which teams will they work with, such as Sales, Marketing, Product, or Customer Support?
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People management:
Will they manage a local team or work as an individual contributor?
-
Level of ownership:
Which areas will they manage directly?
For example, a manager based in China may handle local customer relationships and sales opportunities while working closely with a UK-based sales or product team.
Making this clear helps candidates understand their responsibilities and how the role fits into the wider business.
Reading Related: SaaS Sales & Customer Success Manager Salaries in China: A UK Employer’s Guide.
Hiring in Asia? Contact SVA Recruitment.
Simple Job Description Outline
Use the points above to build a clear job description for your role.
Job Title: SaaS Sales & Customer Success Manager
Location: China
Employment Type: Full-time
Role Purpose
Grow the business in China by developing new customer opportunities, managing key accounts, and helping customers gain value from the SaaS platform.
Main Responsibilities
- Build and manage sales opportunities
- Meet agreed revenue or growth targets
- Develop strong customer relationships
- Support new customer onboarding
- Manage customer accounts and identify growth opportunities
- Work with UK- and China-based Sales, Product, and Customer Support teams
- Share customer feedback to improve the customer experience
Key Requirements
- Experience in SaaS, B2B technology sales, customer success, or account management
- Experience managing customer relationships and sales opportunities
- Strong communication and negotiation skills
- Understanding of the China market and customer needs
- Chinese language skills where required for the role
- Ability to work with UK and China-based teams
Final Hiring Point
A strong job description helps you hire for the role you actually need, not just a candidate with a similar job title.
Before hiring, be clear about the manager’s main focus, success measures, customer market, language needs, and team structure. This gives candidates a realistic view of the role and gives your hiring process a better start.
For UK tech employers, getting these details right before starting recruitment job hiring in China can also make it easier to assess candidates against the same requirements.
SVA Recruitment is a technology recruitment firm in China that supports UK tech companies hiring SaaS and technology professionals. As a tech recruitment firm in China and staffing agency in China, we use our local recruitment network to help UK tech employers define hiring requirements and connect with suitable candidates.
For UK tech businesses looking for IT agency recruitment in China, SVA Recruitment provides support for technology and SaaS hiring in the local market.
If you need support from a tech recruitment company in China, our team can help you define the role and connect with suitable talent.
Need support hiring a SaaS Sales & Customer Success Manager in China? Contact SVA Recruitment.
