For US tech companies planning recruitment job hiring in China, writing a clear job description is an important first step to finding the right SaaS Sales Manager in China or Customer Success Manager in China.
But what should you include in the job description?
This guide explains what US tech employers should consider before hiring for these roles in China. You will learn how to define the purpose of the role, set clear responsibilities and success measures, identify the right experience, assess China market and language requirements, and explain how the role will work with your US team.
We also include a simple SaaS Sales & Customer Success Manager job description to outline that US tech companies can adapt before starting the hiring process.
If the role is unclear, you may attract candidates with the wrong experience or expectations. Working with a tech recruitment company in China can help US tech companies understand the local talent market and define the requirements that matter for the role.
What Is the Main Purpose of the Role?
Start with what your business needs in China.
Before writing the job description, decide what you want the SaaS Sales Manager in China or Customer Success Manager in China to achieve.
Will the role mainly focus on:
- Winning new customers
- Building a sales pipeline in China
- Managing existing customer accounts
- Supporting customer onboarding
- Retaining and renewing customers
- Growing existing accounts
- Managing both sales and customer success
A SaaS Sales Manager in China may focus on developing new business, managing sales opportunities, and working towards revenue targets.
A Customer Success Manager in China may focus more on onboarding, product adoption, customer relationships, retention, renewals, and account growth.
If your US tech company expects one person to handle both functions, make this clear. Candidates should understand which responsibilities they will own, and which part of the role is priority.
For US tech companies entering China, this can be particularly important. A first local hire may have broader responsibilities than someone joining an established China team.
Define those expectations before deciding what experience the candidate needs.
What Results Will the Manager Own?
Once the purpose of the role is clear, explain what results the manager will be expected to achieve.
For example, success may be measured by:
- Qualified sales pipeline generated
- New customer revenue
- New accounts won
- Successful customer onboarding
- Product adoption
- Customer retention and renewals
- Growth of existing customer accounts
- Customer engagement
The right measures will depend on your US tech company’s business goals in China.
If your company is entering the China market, building a qualified pipeline and winning initial customers may be the priority for a SaaS Sales Manager in China.
If you already have customers in China, onboarding, adoption, retention, renewals, and account growth may be more important for a Customer Success Manager in China.
Make these expectations clear enough for candidates to understand what success looks like. They can also give your hiring team consistent points to discuss during interviews.
A tech staffing agency in China can provide local hiring insight when US tech companies are deciding how responsibilities and success measures should reflect their stage and customer base in China.
Reading Related: Average Compensation for SaaS Sales Managers in Beijing and Shanghai
Looking to hire tech talent in Asia? Contact SVA Recruitment
What Experience Is Essential?
Once you know what the role needs to achieve, decide which experience is actually necessary.
Relevant experience may include:
- B2B SaaS or technology sales experience
- Customer success or account management experience
- Experience managing B2B sales cycles
- Experience working with your target customer type
- Experience developing long-term customer relationships
- Experience working towards revenue, renewal, retention, or growth targets
- Experience working in the China market where relevant
Separate your requirements into must-have and nice-to-have skills.
For example, B2B SaaS experience may be essential, while experience within your exact technology category may only be preferred.
This helps US tech companies set a clear hiring standard without making the candidate pool unnecessarily narrow.
Keep requirements connected to the actual work. China’s Ministry of Human Resources and Social Security has also instructed companies to set recruitment conditions according to genuine job requirements and avoid discriminatory restrictions unrelated to the position.
For US tech companies less familiar with the local talent pool, a technology recruitment firm in China can provide market insight into which experience is commonly available and which requirements may unnecessarily narrow the search.
Reading Related: Job Boards and Platforms to Find Top SaaS Sales Talent in China
Looking to hire a SaaS Sales Manager or Customer Success Manager in China? Contact SVA Recruitment
What China Market Knowledge Is Needed?
After defining the role, results, and experience, explain the market the manager will actually work in.
Your job description should make the following clear:
Market
Will the role focus only on mainland China, or will the manager also support Greater China or wider APAC accounts?
Target customers
Will the manager work with local Chinese companies, multinational businesses operating in China, or both?
Industry
Which industries or customer sectors will the role focus on?
Customer type
Will the role work with SMBs, mid-market companies, enterprise customers, or a combination?
Territory
Will the manager cover the whole country or focus on particular cities or regions?
These details help candidates understand whether their existing network and market experience fit what your US tech company actually needs.
Specialist tech recruitment firms in China can also provide local market insight when US tech companies are assessing the type of experience needed for different customer segments and territories.
What About Language?
Language requirements should match the actual work.
If the SaaS Sales Manager in China or Customer Success Manager in China will regularly communicate with Chinese-speaking customers, partners, or local teams, Mandarin may be important.
If the role will also report to or collaborate with a US-based team, English may be needed for internal communication.
Instead of simply writing “Mandarin and English required,” explain why each language is relevant to the position.
For example:
“Professional Mandarin for customer-facing communication in China and professional English for collaboration with our US team.”
Avoid adding language requirements simply because the role is based in China. Match them to the customers, colleagues, and responsibilities involved.
Should the Job Description Also Be Written in Chinese?
The language of the job post should reflect the candidates you want to reach and the actual communication requirements of the role.
If English will be a major working language, an English version may be appropriate. If the role primarily involves Chinese-speaking customers and local teams, a Chinese version can make the opportunity more accessible to relevant candidates.
For some roles, US tech companies may choose to provide both.
The important point is consistency. The language used to attract candidates should make sense for the work they will actually perform.
Reading Related: Legal Considerations for Employing Foreign Sales Managers in China
Planning to establish a company and hire tech talent in China? SVA can support your local hiring strategy. Contact SVA Recruitment
How Will the Role Work with the US Team?
For US tech companies hiring in China, candidates should understand how the China-based role fits into the wider business.
Explain the:
Reporting line
Who will the manager report to? Is their manager based in China, the US, or elsewhere?
Team location
Will the role work primarily with teams in China, the US, or both?
Key teams
Will the manager collaborate with Sales, Marketing, Product, Engineering, Customer Support, or other teams?
People management
Will the manager lead a local team or work as an individual contributor?
Level of ownership
Which decisions, customers, accounts, or business activities will the manager own locally?
Communication across time zones
If regular meetings with US-based colleagues are part of the position, explain the expected working arrangement clearly.
For example, a SaaS Sales Manager in China may own local customer relationships and sales opportunities while working closely with a US-based Sales and Product team.
A Customer Success Manager in China may manage onboarding, adoption, renewals, and customer feedback while coordinating with Product and Customer Support teams in the US.
Clear expectations are especially useful when the role will be one of the company’s first local hires. Candidates should understand how independently they will work and how the US and China teams will collaborate.
US tech companies looking for IT recruitment support in China can also work with a local recruitment partner like SVA Recruitment when assessing reporting structures, local ownership, and the types of candidates who may be a good fit for the role.
Reading Related: Cost Estimates for Hiring a SaaS Sales Manager in China Remotely
Hiring in China? Contact SVA Recruitment
What Information Should You Check Before Publishing?
Before publishing the job description, check that candidates can understand the core conditions of the opportunity.
China’s 2026 rules on recruitment information published through online platforms require core information such as company details, recruitment conditions, job content, work location, and basic remuneration to be included in recruitment information.
For US tech companies, this means the job post should clearly communicate practical information rather than relying only on a job title and a long list of qualifications.
Check whether you have explained:
- The company and position
- Main responsibilities
- Hiring requirements
- Work location
- Employment arrangement
- Basic compensation
- Who the manager will work with
- What the manager will be expected to achieve
For a SaaS Sales Manager in China, US tech companies may also want to explain whether compensation includes variable pay or commission and how performance will generally be measured.
For a Customer Success Manager in China, it may be useful to explain whether success will be measured through onboarding, adoption, retention, renewals, account growth, or other customer outcomes.
There is another consideration when a US headquarters participates directly in recruitment.
If candidate CVs or other personal information collected in China will be provided to a US headquarters or overseas affiliate, US tech companies should review China’s requirements for cross-border personal information transfers.
China’s cybersecurity regulator clarified in 2026 that the necessity and scope of transferring applicant information overseas should be assessed. Where an overseas headquarters directly participates in the hiring decision, only information necessary for that decision should be transferred, and applicable data-transfer and personal-information requirements should be followed.
US tech companies should seek appropriate legal or compliance advice for their specific hiring setup.
A local staffing agency in China, such as SVA Recruitment, can support the recruitment process, while qualified legal or compliance professionals should be consulted for advice on employment or data protection requirements.
Reading Related: How US Companies Can Onboard SaaS Sales Managers in China Successfully
Need support hiring a SaaS Sales & Customer Success Manager in China? Contact SVA Recruitment
Simple Job Description Outline
Use the points above to prepare a clear job description for your role.
Job Title: SaaS Sales Manager / Customer Success Manager
Location: China / [Specific City]
Employment Type: Full-time
Role Purpose
Grow the company’s business in China by developing new customer opportunities, managing key accounts, and helping customers gain value from the SaaS platform.
Main Responsibilities
- Build and manage sales opportunities in China
- Work towards agreed revenue or growth targets
- Develop strong customer relationships
- Support new customer onboarding and product adoption
- Manage customer accounts and identify growth opportunities
- Support renewals and retention where relevant
- Work with China- and US-based Sales, Product, and Customer Support teams
- Share local customer and market feedback with the wider business
Key Requirements
- Experience in SaaS, B2B technology sales, customer success, or account management
- Experience managing customer relationships or sales opportunities
- Strong communication and negotiation skills
- Relevant understanding of the China market and target customers
- Mandarin and/or English skills where required for the role
- Ability to collaborate with China- and US-based teams
Success Measures
For a SaaS Sales Manager in China, these may include qualified pipeline, revenue, new accounts, or account growth.
For a Customer Success Manager in China, these may include onboarding, product adoption, retention, renewals, customer engagement, or account growth.
Compensation
Provide clear information about the applicable basic compensation and explain relevant commission, variable compensation, or bonus arrangements where appropriate.
Need support hiring a SaaS Sales & Customer Success Manager in China? Contact SVA Recruitment
Final Hiring Point
A strong job description helps US tech companies hire for the role they actually need, not simply someone with a similar job title.
Before starting your search in China, define whether you need a SaaS Sales Manager in China, a Customer Success Manager in China, or a role combining both responsibilities.
Be clear about the main purpose, success measures, target customers, essential experience, language requirements, reporting structure, and relationship with your US team.
For US tech companies hiring in China for the first time, getting these details right can create a clearer hiring process. Candidates know what they are applying for, while your hiring team has consistent requirements to use when assessing them.
Once the job description is clear, the next step is finding candidates whose experience matches what your US tech company actually needs in China.
If you are planning to hire SaaS Sales, Customer Success Manager or other technology professionals in China, book a call with SVA Recruitment to discuss your hiring needs.
