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See More Current Candidates Here
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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
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RECRUITER SUMMARY
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Description:
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HOT CH Client Service Manager Customer Service and Customer Engagement Insurance Industry |
Date
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15/09/2022 |
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Nationality
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Chinese
Working VISA |
Residence
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China
Can work anywhere in Dubai |
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Experience Summary
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He started in China in his education and studied Law and then went to UK to get his Masters' degree in Law and then worked in UK for 4 years. He currently works as the Client Service Manager for X |
Education
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Bachelor of Law
X
Master of Law in International Commercial Law
X |
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Motives & Seeking
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He is facing family issues and personal circumstances he wanted to transfer to Dubai and is seeking for opportunities to return back to Dubai. |
Languages
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English- Fluent
Mandarin- Native |
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Recent / Current Salary
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Does not want to disclose |
Expected Salary
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Negotiable
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Notice
Period
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One month notice |
Interview Availability
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Requires a few days notice |
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Interview Assessment Notes
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- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He started in China in his education and studied Law and then went to UK to get his Masters' degree in Law and then worked in UK for 4 years and worked in the international shipping and recruitment. In 2012, he got an opportunity to be transferred from London to Dubai and worked there for 6 years and then worked for Recruitment firm and with Aviation specifically with Emirates and then worked with customer service/operations related and then worked with insurance company.
- What skill(s) / experience would you self-describe as strongest and specialist in?
He is very reliable and trustworthy type of person and very integral and hard work and very customer centric and always put himself on client shoes and he would try his best to find the root cause and resolve the issues independently first and he would utilize the resources if he can't fix it by himself. He also considers himself as a people person and he has strong communication skills as well and he has also led and established a team already and he knows how to lead people to the right path.
- He worked with an insurance in Dubai in 2014 and they cater and offer high end medical insurance to the employees and as a client service manager he must understand the policies and conditions once he gained the knowledge, he would be able to offer solutions to the customers if they are faced with challenges. They are also one the top insurance providers, and his exposure was mostly with international clients.
- His work at X was in back-office support and was in flag-management unit and it is usually servicing the airline staff and customers his responsibility is to get on request from the airline staff and once he has the data is he would then input the data into the system. He also coordinates all inbound and outbound communications with data’s customer airlines and meeting and exceeding operational expectations by implementing and maintaining high customer service standards.
5. Then he transferred from Dubai to Shanghai and led an operations team in the Insurance industry and then this year he needed some change he was luckily hunted by his current company to work as a team lead. |
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment
907, Silvercord Tower 2, Tsim Sha Tsui, Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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