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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT China IT Infrastructure, Salesforce, ServiceNow, JIRA, Python, C, SQL Server, Technical Support, $18k RMB

Date

14 / 02 / 2025

Nationality

Chinese

Residence

China

Experience Summary

Has over +9  years of experience in IT Industry.

Current & Previous Employers and jobs include:
Technical Support at XXXX
Level 2 support/Technical Support at XXXX
Helpdesk Support at XXXX
Software engineer at XXXX

Education

Bachelor of Computer Networking | XXXX University

Motives & Seeking

He is actively looking a job because his recent company’s contract ended already.

 Languages

English – Fluent
Korean - Fluent
Mandarin- Native
Japanese – Fluent 

Recent / Current Salary

$26k RMB per month
+12 Month

$18k RMB per month

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has nine years of experience in the IT industry as a Technical Support Engineer, with a strong passion for troubleshooting and optimizing software performance. His expertise includes providing technical support, analyzing system issues, and collaborating with global teams to ensure smooth operations. He has supported financial products like ICON, originally released by XXXX and now part of the London Stock Exchange, as well as retail systems like CGY 2, used by well-known cosmetic brands such as Biotene, Ethan Lauren, and Armani Claris. His experience spans various technologies, including ticketing systems like Salesforce, ServiceNow, and SCM, as well as remote support tools like Bumgar, TeamViewer, and Skype. He is proficient in Python, C, and SQL Server and has a solid understanding of ITIL processes for efficient IT service management and optimization.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skill is the ability to resolve issues independently. His development experience enhances his understanding of problems, allowing him to communicate effectively with escalation teams like Level 3. Additionally, he can analyze details in JIRA beyond what the Level 3 team provides, making him highly effective in issue resolution.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   His experience is primarily in software troubleshooting, including resolving issues with financial industry software like Icon and retail system products like CGY 2. His hardware experience is limited, mainly involving contacting vendors for repairs when hardware issues arise.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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