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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT China IT Infrastructure, ServiceNow, Salesforce, Level 1, Level 2 Support, Microsoft Office, Teams, Zoom, IT Helpdesk, $Negotiable

Date

13 / 02 / 2025

Nationality

Chinese

Residence

China

Experience Summary

Has over +2  years of experience in Industry.

Current & Previous Employers and jobs include:
IT Helpdesk at XXXX
English-speaking technical support engineer at XXXX
IT Intern at XXXX
Administrative Assistant at XXXX
Summer Intern at XXXX

Education

Master Museum management
XXXX University

Motives & Seeking

She is actively looking a job because her recent company ended already and for good oportunities as well.

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$20k RMB per month

$Negotiable

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has over two years of experience in the industry and holds a Master of Science degree from XXXX University, where she studied IT auditing and cybersecurity. She later joined an investment firm as an IT support specialist, providing technical assistance to the local office. Her responsibilities included troubleshooting devices, managing laptops and mobile phones, handling server room operations, and administering access controls.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Her strongest skill is communication with users, as she has experience interacting with both internal and external users. Previously, she worked as an intern at XXXX, assisting customers using Microsoft services by addressing their issues through calls and emails. This role required strong communication and soft skills to effectively handle user concerns. She values effective communication and understanding user needs over just troubleshooting, though she is proficient in it

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   Her experience includes hardware and software support, both locally and globally, dealing with various applications like Microsoft Office, Teams, Zoom, and enterprise plugins. She also manages software licensing and procurement. She is familiar with ITIL frameworks, handling support from Level 1 to Level 2, troubleshooting, and escalating issues per SLA guidelines. She has experience using ServiceNow and Salesforce for ticketing. When in the office, users typically approach her directly for assistance, and she prioritizes resolving issues before requesting them to submit a ticket via email, aligning with company policy. If needed, she creates tickets on their behalf.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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