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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT China IT Infrastructure, Adobe Suite, Windows 365, Microsoft Office, Active Directory, ServiceNow, IT Engineer, $12k RMB 

Date

18 / 02 / 2025

Nationality

Chinese

Residence

Shanghai, China

Experience Summary

Has over +13  years of experience in IT Support and Helpdesk support.

Current & Previous Employers and jobs include:
Senior IT Consultant/Helpdesk Supervisor at XXXX
IT Engineer/IT Traineer at XXXX
IT Engineer at XXXX
Third party IT field support at XXXX
Third party IT field support at XXXX
IT support at XXXX

Education

Bachelor’s Degree in Accounting at XXXX College

Motives & Seeking

He is actively looking a job after leaving his previous company due to issues with salary payments. Open for IT positions relevant to his experience.

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$17k RMB per month

$12k RMB per month is fine to him 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 13 years of experience in IT Support and Helpdesk support, with expertise in applications such as Adobe Suite, Windows 365, and Microsoft Office. His experience includes working with cloud services like OneDrive and managing cloud servers. He is proficient in Active Directory domain networks, handling user accounts and permissions. Additionally, he has experience setting up network hardware, including switches, servers, routers, and firewalls in server rooms. With AI becoming a key skill in the IT market, he stays updated on emerging technologies.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills include effective communication, essential for IT support. When users face issues like system crashes or application failures, clear communication helps identify whether the problem is software- or hardware-related before resolving it efficiently. 

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He is proficient in software applications such as Microsoft Office (Word, PowerPoint, Excel), Acrobat PDF, and more. On the hardware side, he has experience replacing components like CPUs, memory, and buffer cards when needed. His experience extends beyond end-user support to include VIP user assistance, covering CEOs, corporate executives, and senior managers. He also manages incidents, particularly using ServiceNow, which serves as a system for tracking and resolving user requests and incidents. Through this platform, he can assess end-user issues, communicate with users to understand problems, and provide effective solutions.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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