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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

Date

Nationality

Chinese

Residence

Experience Summary

8+ years of experience in the industry

Current & Previous Employers and jobs include:
Technical Customer Success Manager at XXXX
Customer Success Engineer at XXXX
Product Support - Technical at XXXX

Education

MBA
XXXX

Bachelor in Business Administration
XXXX

Motives & Seeking

 Languages

English – Fluent
Mandarin - Native    

Recent / Current Salary

17K RMB per month

Expected Salary

Notice

Period

Immediately Available

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   His last role was with XXXX as a Technical Customer Success Manager where he was handling AI and SaaS platform and services for their customers mostly in the aviation and airlines industry. He was also involved in addressing and also helps troubleshoots at some points any technical issues or bugs encountered in their SaaS solutions; he was also hands on with their customers and ensures that they are satisfied with the platform and helps in delivering services to new customers/clients as well. Before this, he was with XXXX as a Customer Success as well where he was also working on deliverin SaaS solutions mostly in the supply chain management industry, also in the IT space. He started off as a Product Support for XXXX where he started to have aviation experience; he was mostly responsible for bug fixes and any technical-related issues reported by their users, he also handled incident reports and coordinated closely with different teams including development team and product team. 
    
2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Strongest skill would be in handling and managing customers since he has been doing this for the whole of his career. He is well-versed in communicating and bridging the user requirements to their internal development teams and vice versa, which makes him an effective and efficient customer success guy. He also is great in understanding the customer's pain points, understand their roots, and provide the best solutions to them as well. His expertise lies in the aviation, SCM, and IT industry. 

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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