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Description:
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HOT_ CN IT Infrastructure, AliCloud, Azure, Software & Hardware support, Network support, Logistics, Warehouse industry, Manager IT Client Service, $350k RMB
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Date
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11 / 09 / 2024 |
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Experience Summary
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Has +20 years of experience in Logistics and warehouse industry within IT support and service roles.
Current & Previous Employers and jobs include:
Manager IT Client Service - IT Infrastructure at XXXX
Assistant IT Manager at XXXX
IT Support at XXXX
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Education
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Bachelor's in e-Commerce, XXXX University
Bachelor's in e-Commerce
XXXX Science and Technology University
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Interview Assessment Notes
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Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
With over 20 years in the logistics and warehouse industry, he specializes in IT support and service roles. Starting as an IT engineer, he has advanced to IT Client Service Manager for the Central North China region, also overseeing remote support in South Korea. He ensures solutions meet local needs and supports global projects following XXXX headquarters' guidelines. He manages tickets escalated from first-tier support, offers remote and onsite assistance, and forwards complex issues to the third-tier support team.
2. What skill(s) / experience would you self-describe as strongest or specialist in
His strongest skills are communication with users, understanding their needs, and translating these requirements to the backend support team. His current job primarily focuses on leading a team that supports various branches. His experience and communication skills are significant advantages. He also ensures that the support team, including the Windows team, comprehends the actual needs of the users, serving as a communicator and coordinator in projects. Additionally, he handles any requirements raised by users.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
He has over 20 years of experience in the warehouse and logistics industry, currently his role involves providing second-level support for software, hardware, service, and network devices across various branches, with a strong focus on customer-facing roles. Initially, he worked alone in providing overall IT services, including server maintenance, for regional office branches in 2016, the head office centralized IT services and divided them among different departments and teams. Also, he joined the client service team, which focuses on providing services to end users and clients. Throughout his career, he has primarily dealt with user queries, particularly from VIP users. His experience includes working with local cloud servers such as AliCloud and Azure, though his role has been primarily centered around user support and maintenance rather than designing IT infrastructure.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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