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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT CN IT Infrastructure, ITIL, Microsoft, SAP, CRM, Aviva, ERP systems, IT service management, Application Support Manager, $12K RMB 

Date

24 / 02 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +20 years of experience in IT Industry.

Current & Previous Employers and jobs include:
APAC Global Application Support Manager at XXXX
Global Service Desk Supervisor at XXXX
MIS Supervisor at XXXX
Senior IT Specialist at XXXX
IT Officer at XXXX
IT Engineer at XXXX
Technical Support Engineer at XXXX
 

Education

Major: Computer Science & Technology at XXXX University

Motives & Seeking

He is actively looking a job due to his lay off on his recent company. Open for IT relevant roles.


 

 Languages

English –  Fluent
Mandarin- Native

Recent / Current Salary

$30k RMB per month

$12k RMB per month
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 20 years of experience in the IT industry, specializing in global application support management. In his previous role at a leading pharmaceutical company in Germany, he managed global application support across the Asia-Pacific region. Additionally, he was responsible for IT services, supporting over 3,000 to 5,000 internal users in China, handling infrastructure, ERP systems, and IT service management. He collaborated with external partners such as XXXX and XXXX, leveraging strong communication skills to coordinate performance, align IT processes, and manage integrations. 

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skill lies in communication and stakeholder management. Rather than focusing solely on technical aspects, he bridges connections between internal stakeholders and external vendors, ensuring smooth coordination. His role involves extensive communication in routing and operations, where he takes the initiative to align expectations and facilitate collaboration effectively.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   His experience includes overseeing infrastructure projects, integrating global service desks, and implementing L1 chatbot solutions. He holds multiple ITIL certifications, including ITIL V4 Expert Certification and ITIL Service Management, with over a decade of experience in ITIL processes such as incident management, problem management, and training. He has worked extensively with ServiceNow, handling function design and catalog items. In hardware, he has experience troubleshooting software and hardware issues, identifying root causes, and coordinating with vendors for replacements. His responsibilities also include managing laptops, cameras, video conferencing systems, and software platforms like Microsoft, SAP, and CRM. For high-level issues, he oversees vendor management and escalates cases to second-level support, ensuring strong technical assistance for complex systems like SAP and Aviva.

   
    

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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