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Description:
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HOT_ CN IT Infrastructure, CRM systems, ServiceNow, Protocol Network, Routers, Switches, Wireless solutions, Cloud-based services, CSM, Project management, $300k RMB Annually
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Date
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25 / 09 / 2024 |
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Experience Summary
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Has overall +10 years of experience in IT industry.
Current & Previous Employers and jobs include:
Customer delivery/success management, Project management at XXXX
IT Critical Situation Manager & Team Trainer & QA at XXXX
IT Helpdesk - Technical Support Engineer at XXXX
BPO Procurement Project manager at XXXX
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Education
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XXXX University, Texas, US
XXXX University, China
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Interview Assessment Notes
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Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She has over 10 years of experience in the IT industry, beginning her career at an insurance company in Houston, where she promoted products to Asian customers. Upon returning to China in 2014, she became a project manager, first at XXXX, overseeing procurement projects for Microsoft. She managed vendor selection, budget allocation, and led projects across Asia and Europe. Transitioning into IT, she became a Technical Support Engineer at XXXX, gaining technical expertise. Later, as a Project Manager at XXXX, she focused on Protocol Network projects, resolving critical issues, managing resources, and driving business growth.
2. What skill(s) / experience would you self-describe as strongest or specialist in
Her strongest skills lie in technical knowledge of information technology, particularly network products such as routers, switches, wireless solutions, and cloud-based services. Although not a developer, she has a solid understanding of how these network products function. Additionally, her project management experience has enhanced her non-technical skills, including customer communication, customer success, and global collaboration. She excels in logical thinking and is well-versed in standardized project management processes.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
She has extensive experience working with logistics teams, gaining insights into their processes. Although less familiar with specific logistics software, she has been involved with logistics solutions in her previous roles. At XXXX, she worked with cloud-based products, including an email security platform on AWS, and collaborated on applications integrated with CRM systems like ServiceNow. With over 10 years in customer-facing roles, she began her career at XXXX as a project manager, where she managed customer service and engaged with customers, partners, and internal teams to define project scope and requirements. She regularly communicated with customers to ensure alignment with proposals and keep them informed about project progress. Her role focused on maintaining clarity and collaboration through frequent customer interactions.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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