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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT CN IT Infrastructure, Ticketing, ServiceNow, JavaScript, HTML, Field Support Technician, $12K RMB 

Date

21 / 02 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +10  years of experience in IT Field.

Current & Previous Employers and jobs include:
Field Support Technician at XXXX
Procurement Analyst at XXXX
Technical Support at XXXX
IT Administrator at XXXX
Accountant Assistant at XXXX

Education

Master of Business Information System at XXXX University

Bachelor of Accounting at XXXX University

Motives & Seeking

He is actively looking a job since his contract will be ended soon. Open for new IT related position relevant to his experience 

 Languages

English – Fluent
Mandarin- Native

Recent / Current Salary

$13k RMB per month

$12k RMB per month 

Notice

Period

1 Month
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 10 years of overall experience, he was born and raised in Shanghai and later studied overseas in Australia. He completed a Bachelor of Accounting and a Master of Information Systems in Australia. His work experience began in Australia, where he worked at Mex Group, an accounting firm, handling taxation refunds after graduating with his bachelor's degree. Later, he transitioned into IT administrator, where he collaborated on website development to promote healthcare products and boost sales. Then returned to Shanghai due to various reasons. His first role in Shanghai was at XXXX, a logistics company, where he provided phone support and assisted clients with website and software-related issues, such as account sign-in problems and password resets. Additionally, he contributed to the development of an internal knowledge system to help new hires troubleshoot customer concerns efficiently. He later worked in procurement, handling purchase orders. His role involved extensive communication with vendors to customize quotes, considering pricing, currency rates, and taxes, primarily for clients in the U.S. Managing time differences between locations like New York and Los Angeles required early morning coordination. 

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skill is communication, which is essential when handling technical issues. He acknowledges that not every issue can be resolved immediately, and some clients may become frustrated. In such cases, he focuses on effective communication to manage expectations and provide reassurance. He believes continuous learning is key in the technical field. He has a basic understanding of JavaScript, HTML, and other programming languages, having worked on web design for a local firm in Australia. While not an expert, he stays updated with new technologies to enhance his skills.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He previously worked at XXXX, where he provided technical support to end users who encountered issues while using XXXX’s shipping website and software. Clients often faced errors, such as incorrect country code entries, and he was responsible for diagnosing and resolving these problems. His role involved troubleshooting hardware and software issues related to XXXX’s products. Currently, he works for a local real estate agency, assisting colleagues with IT support. Users approach him for software or hardware-related issues, and he diagnoses and resolves them efficiently. He has experience with ServiceNow. Clients submit tickets through ServiceNow, and he and his team assign tasks, investigate issues, and provide solutions. He has around five years of experience working with ServiceNow.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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