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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT CN IT Infrastructure, ITIL-certified, Level 1 & Level 2 incidents, Microsoft Azure, ServiceNow, Microsoft, iOS, macOS, McAfee, Kaspersky, Windows Defender, Assistant IT Manager, $12k RMB

Date

26 / 02 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +22 years of experience in IT Industry.

Current & Previous Employers and jobs include:
Assistant IT Manager at XXXX
Senior IT support at XXXX 
Technical Support/Maintenance Engineer at XXXX
Customer Representative / Account Representative  at XXXX

Education

Computer Application Technology
XXXX University

Microsoft Azure Solutions Architect Expert  2023/9 
Microsoft Azure Administrator Associate  2023/3 
Microsoft Azure Fundamentals  2022/9 
ITIL Foundation IT Service Management  2021/9 
MCITP

Motives & Seeking

He is actively looking a job because he left his company a year ago now. Open for IT related position.

 Languages

English –  Fluent
Mandarin- Native

Recent / Current Salary

$18k RMB per month

$12k RMB per month is fine with him depending on the location and other benefits/bonuses.
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 22 years of experience in the IT industry, focusing on IT operations. His expertise spans three key pillars. The first is IT administration, particularly in managing system access control, ensuring security, and handling specialized Microsoft-certified environments. The second pillar is end-user support, which involves ticket management and resolving IT issues efficiently. The third pillar is business support, where he assists organizations in meeting industry-specific requirements such as budgeting, ISO compliance, and audit-related processes. He also plays a role in IT architecture, helping companies optimize software usage and reduce licensing costs. His work is critical in ensuring cost-effective IT operations while maintaining compliance and efficiency.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He focuses on Microsoft Azure cloud administration, including virtual machine management and internal user access management. His expertise extends to transitioning local IT environments to cloud-based infrastructure.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He is an ITIL-certified professional with over five years of experience. In his previous role, the company’s IT support was outsourced to another firm, where he worked under the ITIL framework. He was involved in key ITIL processes, including asset management, overseeing the full lifecycle of hardware assets from procurement to disposal. The process followed strict procedures, requiring proper documentation to comply with internal audits and senior management reviews. He also handled access control, ensuring IT staff had restricted permissions while still providing necessary support, such as modifying access and managing user roles. He has over five years of experience with ServiceNow, using it to interact with outsourced teams. He is skilled in creating reports to monitor ticket status and handling Level 1 and Level 2 incidents, escalating Level 3 issues to the service desk, often based in India. His responsibilities included leading investigations, organizing meetings, and guiding the service team in issue resolution. He was also involved in inventory management across England and Germany, primarily focusing on software rather than hardware, as vendor support handled replacements. His technical expertise includes Microsoft products, iOS, macOS, and Android device support, particularly for email configuration. Additionally, he has experience with antivirus tools like McAfee and Kaspersky but primarily works with Windows Defender, the built-in security solution for Windows systems.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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