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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT_ CN IT Infrastructure, SaaS, Tracking system AWS, Google Cloud, Sr. Software Support Engineer,  IT industry, $21k RMB

Date

Nationality

Residence

Experience Summary

Has +7 years of experience in IT industry from customer success and product engineer.

Current & Previous Employers and jobs include:
Sr. Software Support Engineer at XXXX 
Customer Engineer at XXXX 
Software Support Engineer at XXXX 

Education

Motives & Seeking

 Languages

Recent / Current Salary

$21k RMB per month Basic
+2.5k RMB Allowance 

Expected Salary

Notice

Period

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 7 years of experience in the IT industry, with a background in customer success and product engineering. Holding a degree in Mechanical Engineering, he initially supported customer software requests and deployed demo tools, developed features based on client feedback, trained sales teams, and simplified technical terms. Later, he transitioned to customer support, managing both mechanical tasks and relationship management, ensuring service quality, and supporting contract negotiations. Faced with trade restrictions impacting margins, he moved to Advanced as a Senior Software Support Engineer, focusing on prototype development, system integration, and managing complex technical issues at customer sites.
    

2.    What skill(s) / experience would you self-describe as strongest or specialist in

He excels in customer relationship management, effectively bridging communication between technical teams and clients. His strong technical understanding enables him to translate complex requirements into clear terms for development. Demonstrating patience and a commitment to continuous growth, he addresses customer issues with a positive attitude and technical expertise. This approach builds trust, showcases his ability to handle new processes, and reinforces his strengths in daily responsibilities.


 3.    Do you have the lists of key criteria’s according to the clients’ requirements?
In the last three years, his role combined aspects of product engineering with customer success. He has experience with services, particularly with software and service plans. He supported platforms that are distinct from AWS or Google Cloud, such as those requiring high levels of security. He also managed the deployment of GR or Confluence with SaaS systems like AMF, as requested by the development team. He considered introducing a ticket or issue tracking system to improve their efficiency. His SaaS experience includes working with AIX, MES systems, and warehouse management systems to assist customers in monitoring production material and checking production status.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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