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Description:
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HOT_ CN IT Infrastructure, SAP, Ticketing, Citrix virtualization, Google Cloud, Microsoft Azure, AWS, Logistics systems, Cargo and airplane logistics Industry, IT Service Desk, $28k RMB per month
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Date
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18 / 10 / 2024 |
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Experience Summary
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Has over +20 years of experience in IT Support role.
Current & Previous Employers and jobs include:
IT Service Desk Apac at XXXX
Technology Support manager at XXXX
Field Service Engineer, TMS at XXXX
Quality Supervisor at XXXX
Helpdesk at XXXX
IT engineer at XXXX
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Education
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University Bachelor Computer Science And Technology
XXXX University
Technical School/Polytechnic Computer Information Management
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Interview Assessment Notes
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Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has over 20 years of experience in IT support. His first position was with a private company, where he gained experience in network systems. Following that, he worked for a Japanese printing company for five years, where he acquired skills in network printing, including handling devices from brands like Maya and Polycom. He also spent a year in the chemical industry, gaining experience with Lotus Notes and the Maya synchronization engine, as well as Citrix virtualization applications. In his most recent role at a German logistics company, he was responsible for creating new accounts and managing global IT service management tickets across platforms, including mobile phone settings. He addressed various logistical issues related to air and sea operations and supported employees within the logistics department. He believes his experience aligns well with the job description, which includes aspects related to cargo and airplane logistics.
2. What skill(s) / experience would you self-describe as strongest or specialist in
His strongest skills come from his experience at a German logistics company, where he managed end-user issues related to account creation and management, including email and SAP accounts. He ensured proper deletion of accounts when employees left the company. While 30% of his work involved routine tasks, 70% focused on resolving logistics-related issues, such as order errors. He assisted employees with task management and coordinated ticket resolutions with relevant departments. Additionally, he updated tickets for the Germany department and worked with the IT team on network-related issues, promoting efficient communication.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
He has five years of experience in the logistics industry with a German company, providing level one and level two help desk support. His responsibilities included managing service desk operations, handling urgent and normal tickets, and ensuring timely issue resolution. Daily tasks focused on transferring, opening, and closing tickets, highlighting a structured approach to ticket management. Alongside help desk duties, he is experienced with logistical software and familiar with cloud platforms such as Google Cloud, Microsoft Azure, and AWS, showcasing his ability to adapt to various technological environments. His background also includes using logistics systems and software like Ozero, where he participated in development and research activities.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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