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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT CN IT Infrastructure, Windows, SAP, ServiceNow, Microsoft 365, OneDrive, Azure, VIP IT Support, $12K RMB 

Date

24 / 02 / 2025

Nationality

Chinese

Shanghai, China

Experience Summary

Has over +10 years of experience in IT Industry.

Current & Previous Employers and jobs include:
VIP IT Support at  XXXX
Cloud Tech Support Analyst – ISA at XXXX
IT Consultant – ITS at  XXXX
Systems Engineer – Global Technology Solutions at XXXX
Application Office at  XXXX
 

Education

Master of Information and Communication Technology  at University of XXXX

Bachelor of University of XXXX – Bruce ACT Australia Business Informatics 
 

Motives & Seeking

He is actively looking a job because he recently left his company due to internal issues. Open for IT relavent positions.


 

 Languages

English –  Fluent
Mandarin- Native

Recent / Current Salary

$12k RMB per month

$12k RMB per month
 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 10 years of experience in the IT industry. He earned a bachelor's degree in Business Informatics from the University of XXXX and a master's degree in Information Communication Technology from the University of XXXX. He began his career in Shanghai in 2017 as an Assistant Engineer at XXXX, where he supported users with hardware and software issues, primarily on Lenovo ThinkPads and MacBooks. His responsibilities included troubleshooting system errors, software integration, testing, and supporting IT-related projects for VIP partners across Shanghai and Southeast Asia. In 2021, he moved to KPMG as an IT Specialist but later transitioned to XXXX in November 2021 for a senior position. At XXXX, he worked on compliance-related tasks and supported users with cloud services, including OneDrive and Azure. He provided IT support to managing directors and key stakeholders. In November 2024, due to company downsizing, he left XXXX and joined XXXX, a medical company, as a VIP support specialist. However, he soon decided to leave due to career growth concerns. After that, he spent three years in Australia before resuming his professional journey.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills would be in IT support, particularly diagnosing errors quickly and leveraging past experience to resolve IT-related issues efficiently. His background includes providing internal IT support in large-scale environments, assisting thousands of users in PRC. He excels in identifying suitable solutions and delivering effective customer service. His enthusiasm for IT drives him to continuously deepen his knowledge and expertise in the field.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has experience working in an outsourcing company, particularly handling overseas clients. His role involved working with various incident management software, including ServiceNow and proprietary systems used by companies like XXXX, to manage and resolve tickets based on priority levels. On a daily basis, he handled around 10 to 15 cases, totaling nearly 50 tickets per week. Some tickets were auto-generated by the system, while others were manually submitted by users through hotlines. If an initial support agent couldn't resolve an issue, he would step in to assist or escalate it further. His expertise includes desktop support, video conferencing hardware such as POLYCOM and Cisco, and IT peripherals like monitors and IP phones. When issues couldn't be resolved in-house, he coordinated with vendors. He is well-versed in troubleshooting Windows environments, from Windows 7 to Windows 11, as well as Microsoft Office 365 applications, Teams, and proprietary company software, including SAP. He also has experience supporting mobile devices, including MacBooks, iPads, and mobile authentication tools like Intune.

   
    

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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