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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
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RECRUITER SUMMARY
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Description:
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HOT_HK Analyst/ Process Operation Deputy for Major Incident Management, IT support MS O365, Azure, Active Directory Services, and MS Exchange $Negotiable
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Date
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18 / 05 / 2023
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Nationality
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Chinese
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Location: |
Hong Kong - PR
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Experience Summary
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With more than 5 years overall work experience in IT Helpdesk and with experience in Customer service as well.
Current and Previous Employers and jobs include XXX Re Reinsurance T. Service - Analyst/ Process Operation Deputy for Major Incident Management - IT Service Analyst, XXX Bank Tech - Operation Analyst, XXX Telecom - Customer Service Supervisor Drop-Shipping, XXX Services Limited - Senior Customer Service Officer, XXX Group Limited - Customer Service Officer, XXX Transportation Pte Ltd - Team Leader, XXX Facility Services - Senior Facility Executive, XXX Phils. - Team Associate/Customer Service Representative & Recruitment Internship Development Specialist, XXX Asia - Customer Care Professional, and XXX Master’s Inc. Seattle’s Best Coffee - Supervisor
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Education
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2012
XXX SCHOOL INTERNATIONAL Cebu, Philippines
On-line distance TESOL/TEFL course training 1998-2002
XXX UNIVERSITY Manila, Philippines Bachelor of Science in Commerce Major in Business Management
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Motives & Seeking
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Passively looking for a job and looking for other opportunities in the market.
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Languages
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English- Fluent
Tagalog - Native
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Recent / Current Salary
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$ 40K HKD per month
With bonuses
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Expected Salary
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Negotiable – depends on the benefits
$ 50K HKD per month
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Notice
Period
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1 Month
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Interview Availability
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Weekdays
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Interview Assessment Notes
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Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He have been staying in Hong Kong for 10 years now and most of his career experience in for customer service and IT helpdesk. He worked for 3 years in XXX Fargo which is his first IT role as an Operations analyst and after that, he moved to his current company which is the XXX Re Reinsurance. He do the tier one support for the users or the internal employees and helping them with any IT related issues. They also helped with the HR queries or facilities related, they have to direct those queries to the HR team etc. he also mentioned that they are following the Agile way of work and he is also part of the Major Incident Management which he is the Process Operation Deputy.
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What skill(s) / experience would you self-describe as strongest or specialist in?
He said that he is more on the well-rounded side since it is part of his job to know more on the IT applications and needs to get to know more stuff on certain applications. He also said that he’s glad since he is part of the Incident management and not everyone was to get the opportunity for that.
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Do you have the lists of key criteria's according to the clients requirements?
With 5 years of experience in the IT support and with extensive experience in MS O365, Azure, Active Directory Services, and MS Exchange.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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