RECRUITER SUMMARY
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Name:
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HOT HK_CUSTOMER SERVICE SUPERVISOR_$28K HKD PER MONTH
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Date
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07 / 13 / 2021
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Nationality
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Hong Kong
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Residence
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Hong Kong
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Experience Summary
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Total of 9 years working experience, 7 years in E-commerce and 2 years in Sales industry.
Currently working as: Customer Service Supervisor in XXX
Previous company: XXX
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Education
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Degree: Higher Diploma in Translation and Interpretation
University: XXX
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Motives & Seeking
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She is looking for a stable company because she feels like her current company is not stable since they are doing a layoff every year.
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Languages
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English- Fluent
Mandarin- Fluent
Cantonese-Native
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Recent / Current Salary
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$ 24.5K HKD Per Month
+13th Month Pay.
+Discretionary Bonus
+Basic Benefits
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Expected Salary
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$ 28K HKD Per Month
+13th Month Pay.
+Basic Benefits
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Notice Period
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1 month
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Interview Availability
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1-2 Days’ Notice
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Interview Assessment Notes
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- In XXX she was the Retail Operation Supervisor and in almost 2 years she drove rise in sales and customer traffic through new concepts in merchandise display. She has experience as an end-user of payment gateway, but she does not have the professional exposure.
- In XXX she is using ERP, Shopify, and a ticketing system. She also has an experience in setting-up e-shop in Network Partner like they are setting up their e-shop in some ecommerce platform like Amazon and she’s the one who was in charge on that.
- Currently she is working in a global e-commerce company called XXX as Customer Service Supervisor. Her primary duty is to supervise their team composed of 10-12 people from 8 country. She is supporting backend development team with project cycle through solution review, feedback, and assistance with scoping and estimation. She also developed KPI and drive to ensure measurements are met in accordance with the company's goal.
- Her communication skill is her strength she even rates herself 4 out 5, she can communicate effectively in different people but sometimes there will be a miscommunication because of lack of focus so she believes that it is the thing that she needs to improve. In Team Management she rates herself as 3.5 out 5 because she knows she has a lot to learn but as of now she reached and accomplish the customer service HR Objectives.
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Recruiters
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Victor Chen, Senior Recruiter & Talent Broker
852 6700 6472, Victor.chen@svarecruitment.com
Perry, Sourcing Associate
info@svarecruitment.com
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Employment Agency
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Silicon Valley Associates Recruitment (Hong Kong) Limited
25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong
EA Licence Number: 62521
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment wil never charge any fees from job-seekers.
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Potential Employer Terms
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General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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