RECRUITER SUMMARY
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Name:
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HOT HK__CUSTOMER SUCCESS MANAGER WITH 4 YEARS EXPERIENCE_$22K HKD PER MONTH
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Date
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09 / 28 / 2021
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Nationality
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Hong Kong
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Residence
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Hong Kong
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Experience Summary
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Total of 4 years working experience in different Industry.
Currently working as Merchant onboarding Specialist in XXX
Previous company: XXX
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Education
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Degree: Bachelor of Social Sciences in Psychology in Social Sciences
University: XXX
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Motives & Seeking
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She is looking for job opportunity because she wants to take an Account management role and she want to explore financial industry.
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Languages
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English- Fluent
Mandarin- Fluent
Cantonese-Native
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Recent / Current Salary
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$17,500 HKD fixed per month
+Performance Bonus
+Annual Bonus
+Basic Benefits
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Expected Salary
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$22-23K HKD fixed per month
+Commission
+Bonus
+Basic Benefits
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Notice Period
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Middle of October 2021
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Interview Availability
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1-2 Days’ Notice
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Interview Assessment Notes
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- Currently she is working in XXX. as Merchant onboarding specialist. She’s handling all the merchant that is onboarding or that will be using their service the payment method. She led online and offline merchant onboarding and API integration process, troubleshoot and resolve gateway integration errors across e-platforms including but not limited to Shopify, WooCommerce, Magento etc. In XXX she also doing the KYC to their new user.
- He loves to communicate with other people and wants to do account management role since she is good at maintaining good relationship with the existing clients and handling their inquiries as she has an experience as customer support. In XXX and in XXX.
- In XXX she constructed meaningful and down-to-earth strategies to facilitate team performance, for example, assign different job tasks to teammates individually after looking at the data points. She also reviews team performance in both quantitative and qualitative way, such as review miss calls, review customer's reviews.
- She also involved in operational planning and control- implementation of operations plans in XXX. She does the cost control of the supply chain, such as cost of drivers and delivery time cost. Arranging and scheduling drivers for effective deliveries. She even does the recruitment for potential drivers to expand the labour pool and achieving KPI targets. She set up SOPs to enhance the operation process and providing onboarding training to drivers.
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Recruiters
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Victor Chen, Senior Recruiter & Talent Broker
852 6700 6472, Victor.chen@svarecruitment.com
Perry, Sourcing Associate
info@svarecruitment.com
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Employment Agency
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Silicon Valley Associates Recruitment (Hong Kong) Limited
907, 9th Floor, Silvercord Tower 2, 30 Canton Rd
Tsim Sha Tsui. Kowloon, Hong Kong
EA Licence Number: 65675
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Potential Employer Terms
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General Terms and Conditions apply to all requests, offers and agreements regarding the provision of services, and available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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