See More Current Candidates Here 

Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT HK IT Infrastructure, M365 Office, Exchange Online, VPN/Zscaler, Citrix, Windows, MacOS, ITIL frameworks, Incident management, Helpdesk Agent, $12K HKD

Date

21 / 02 / 2025

Nationality

Hong Konger

Hong Kong

Experience Summary

Has over +12  years of experience in the Industry.

Current & Previous Employers and jobs include:
Global Helpdesk Agent at XXXX
Site & Field Support Specialist (HK & MO) at XXXX
Store Auditor (Security Compliance) at XXXX
Cash Office Responsible at XXXX
Part Time Sales Advisor at XXXX

Education

Associate of Social Science, XXXX College, Hong
Kong

Motives & Seeking

She is actively looking a job as her current company will be restructure and their teams are alreayd given an exit offer. Open for Helpdesk position.


 

 Languages

English – Basic
Cantonese - Native
Mandarin- Fluent

Recent / Current Salary

$28.2k HKD per month
+13 Month Bonus

$28k HKD per month is fine with her as long as there is bonuses and  benefits.

Notice

Period

1 Month (but might be available to start to work Mid April)
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has 12 years of experience in the industry. Currently, she works as an IT Help Desk Agent at XXXX, where the organization operates on a 24/7 basis with teams in Sweden and Poland. Prior to joining the global help desk team, she worked as an IT Specialist at XXXX. She has experience in both help desk and site/field support roles. In the help desk team, she gained solid hardware skills and familiarity with standard operating procedures. Working in a dynamic setting, she developed the ability to respond quickly to unexpected incidents, coordinating effectively with second-line support and incident management teams to ensure timely issue resolution in line with SLA requirements

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Her expertise would be in first-tier remote support, site and field support, and store IT support. Without an academic background in IT, she built her expertise from the ground up after joining the IT team at XXXX. Through hands-on experience and continuous learning, she developed strong technical and problem-solving skills, earning positive feedback from users. Her role in site and field support involved extensive collaboration with stakeholders, including accounting, leasing, and marketing teams, particularly during store openings and POS upgrades. This experience enhanced her communication skills and ability to navigate fast-changing environments.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   In her role, she works closely with the major incident team, focusing on reporting and addressing incidents. When a call comes in, she is responsible for pushing the process forward by providing regular updates to the incident manager and highlighting the business impact or potential SLA breaches. Although she has managed incident processing, her experience with incidents themselves is limited. She occasionally takes responsibility for office staff tasks, such as IT inventory management when employees join or leave the company. This includes assigning primary users and reimaging laptops for departing staff. She has experience in incident handling, remote support, and user administration for both end-users and VIP clients, following ITIL frameworks. Her software support scope includes M365 Office, Exchange Online, VPN/Zscaler, Citrix, client devices, printers, user accounts, and permissions in VDI, Windows, and macOS.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

See More: