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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT HK IT Infrastructure, ServiceNow, Tier 1 Support, L2 Support, Ticketing, Microsoft 365, Windows systems, Desktop Support Specialist, $29k HKD

Date

06 / 02 / 2025

Nationality

Chinese

Residence

Hong Kong

Experience Summary

Has over +22  years of experience in the Industry.

Current & Previous Employers and jobs include:
Desktop Support Specialist at XXXX
T-Contract for CITA at XXXX
Sales Executive at XXXX
System Consultant at XXXX
Administrative & IT Officer at XXXX
Sales Officer at XXXX
Sales Engineer(Brief) at XXXX
Sales Engineer at XXXX
Marketing Executive at XXXX
 

Education

HKU SPACE
Advanced Diploma in Business Information Technology XXXX 
Hong Kong Certificate of Education Examination
Management Board of the Hong Kong College of Technology XXXX
Hong Kong Certificate of Education Examination

Motives & Seeking

He is open for jobs in the market for good opportunity. Open for IT related roles relevant to his experience. 

 Languages

English – Conversational/Intermediate
Cantonese – Fluent
Mandarin - Native

Recent / Current Salary

$27.9k HKD per month
+ 13 Month
+ Performance bonus

$29k -$30k HKD or more (Depending on the role/Company)

Notice

Period

1 Month
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 22 years of experience in the industry. Currently, he has been working at TCS for nearly three years, handling service center operation. Before joining XXXX, he worked in the city capital area and previously at another company, where he provided IT support, managed Ethernet tickets, and assisted users with software and hardware issues, including laptop repairs. Prior to that, he was with XXXX on a government contract, where he handled printer setups, Lotus email configurations, and direct customer support. His roles have consistently involved troubleshooting and escalating complex issues to higher support levels when required.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills are in the IT field, with five to six years of job experience in this field. Key strengths include communication skills, software proficiency, and problem-solving. While the technical expertise is solid, there is room for further experience and skill development.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   In his current company, his responsibilities include providing Tier 1 support, logging user tickets, and escalating issues to Level 2 support when necessary. He assists users through ServiceNow and works to resolve technical problems efficiently. He has experience in service desk management, particularly with ServiceNow, which is used daily for ticketing, issue tracking, and follow-ups. He is knowledgeable in system setup and troubleshooting, including Microsoft 365 and Windows systems. Additionally, he has basic experience with M365, printing systems, and is familiar with ITIL principles although he haven’t had the experience.
   
    

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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