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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:

HOT HK IT Infrastructure, MDM platforms, Microsoft 365, Active Directory, Google Workspace, AV system, Time management system, IT Service Desk, $40k HKD

Date

05 / 02 / 2025

Nationality

Hong Konger

Residence

Hong Kong

Experience Summary

Has over +14 years of experience in IT Industry.

Current & Previous Employers and jobs include:
IT Service Desk at XXXX
Apple Genius / Business Support / Lead and Learn Trainer at XXXX
Customer Service Engineer (Mac) at XXXX

Education

Bachelor of Journalism & Radio & Television Science - XXXX
University

Motives & Seeking

He is actively looking a job for good opportunities and better salary. Open for Helpdesk and Project management role.

Languages

English – Fluent
Cantonese – Native
Mandarin - Fluent

Recent / Current Salary

$38k HKD per month

$40k HKD per month

Notice

Period

2 Months

Interview Availability

Requires a day notice

Interview Assessment Notes

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 14 years of experience in IT and customer support. His first long-term job was as an Apple Genius, where he helped customers troubleshoot issues and repair hardware. His role required not only strong customer service skills but also technical expertise, particularly in telecom, static code issues, and hardware repairs for various Apple products, including iPhones and Macs. He gained nearly 11 years of experience with Apple. Later, he transitioned to in-house support and then moved to his current role at the XXXX , where he works in IT support. Here, he provides assistance to staff, teachers, and external customers, supporting platforms that interface with parents and students. As an MDM (Mobile Device Management) administrator, he manages over 1,000 devices, primarily MacBooks and iPads. He ensures that staff and students can efficiently use the school’s AV and time management systems, offering guidance to those with limited technical skills.
What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills are related to Apple products and the operating system he's familiar with. He considers himself an expert, having worked with MDM platforms like JamFO, which he believes is the best for managing Apple devices. He has two years of experience in IT projects, where he contributed to various aspects of project management and participation.
Do you have the lists of key criteria’s according to the clients’ requirements?
He has 14 years of experience in IT support, managing IT assets, vendors, and IT services, including hardware, software, and IT project management at the Canadian International School of Hong Kong. He also has brief experience as a customer service engineer, handling both internal IT support and external customer support. Prior to service desk management, he worked with ticketing systems, particularly ServiceNow, for nearly two years. Additionally, he is skilled in Microsoft 365, Active Directory, and Google Workspace for system administration.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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