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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

HOT HK IT Infrastructure, Microsoft, Windows OS, ServiceNow, Incident management, ITIL,  IT Support Specialist, $27k HKD

Date

17 / 03 / 2025

Nationality

Hong Konger

Hong Kong

Experience Summary

Has over +1 and a half years of experience in IT Industry.

Current & Previous Employers and jobs include:
IT Support Specialist at XXXX
Deskside Support Engineer at  XXXX
IT Service Desk Analyst at XXXX
Assistant Merchandiser at XXXX
 

Education

XXXX University

Bachelor of Social Sciences (European Studies [German Stream])

ITIL 4 Foundation Certificate in IT Service Management

Motives & Seeking

He is actively looking a job for career development. Open for any IT relevant roles.
 

 Languages

English – Fluent
Cantonese -  Native
Mandarin - Fluent

Recent / Current Salary

$24k HKD per month
+Bonuses

$27k - $28k HKD per month
 

Notice

Period

1 Month
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 1.5 years of experience in the IT field and is currently working as an IT Support Specialist at XXXX, where he manages the hardware refresh program. His daily tasks include setting up new machines to replace old ones, checking configurations, and ensuring systems are properly built for future use. Previously, at XXXX, he worked as a Support Engineer, supporting 3,000 users by providing application support for Microsoft tools like Edge, Teams, Outlook, and SharePoint. He also handled voice and remote support for corporate devices. Before that, he worked at XXXX as an IT Service Analyst, assisting stores worldwide, primarily in the APAC region, due to time zone differences.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skills are in application support, particularly in Intune and MobileIron setup. He also has experience in mobile device troubleshooting and related support tasks.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has an ITIL certification, he has experience working in ITIL process where he is ensuring compliance with established rules and regulations. Whenever new guidelines are introduced, they must be followed, though suggestions for improvements are also welcomed by management to enhance daily operations. He has experience working with Windows 10 and 11, as well as incident management at XXXX. His role involves handling tickets received from the Global Service Desk (GSD), and he is well-versed in using ServiceNow for ticketing.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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