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Description:
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HOT HK IT Infrastructure, Ticketing, Tier 1 & Tier 2, ServiceNow, LUP, JIRA, IT Specialist, $35K HKD
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Date
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07 / 02 / 2025
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Experience Summary
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Has over +5 years of experience in IT Industry.
Current & Previous Employers and jobs include:
IT Specialist at XXXX
IT Support Consultant at XXXX
IT Helpdesk Support at XXXX
IT Support/Business Developer at XXXX
Events Photographer/Videographer at XXXX
Customer Care Representative at XXXX
Program Worker at XXXX
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Education
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B.A. in XXXX University
School Of XXXX, City University Of XXXX
International Summer Arts Program (Journalism)
Media University of XXXX
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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He has over five years of experience in the IT industry. He began as a Business Consultant at March International, engaging with clients and working on a platform where buyers and sellers could negotiate prices to find a middle ground. He then joined Function One, an IT consulting services firm, where he supported various brands, including XXXX and XXXX, with XXXX as the primary client. His role involved maintaining shipboard equipment, ensuring systems were up to date, and handling Tier 1 and Tier 2 tickets. At XXXX, another IT consulting firm, he worked with Freshservice, LUP, and CBX, primarily managing Tier 2 and Tier 3 support tickets. Most recently, at XXXX, he managed hardware, software, and user support, handling Tier 2 and Tier 3 issues, escalating complex cases to international teams when necessary.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills include expertise in both software and hardware. He is proficient with the advanced version of ServiceNow currently in use. Additionally, he has gained substantial experience in IT support and has recently started working with LUP and JIRA.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has five years of experience in the IT field, he has experience using service desk software including ServiceNow which almost 2 years. In ServiceNow, which he supports hardware and software management, including ticketing systems. He has experience with SCCM, handling software deployment and remote diagnostics. He works with various ticketing service tools, including IT Foryou (similar to ServiceNow), and has recently started using Jira and LUP.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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