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Description:
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HOT_ HK Sales, Cloud-based communication, SAAS, Customer Success, Technical support, Utility, Energy,$800k HKD Annually
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Date
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31 / 07 / 2024 |
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Experience Summary
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Has +8 years of customer success experience spans in customer-facing roles, covering pre-sales, post-sales, upselling, and cross-selling.
Current & Previous Employers and jobs include:
Senior Account Manager at XXXX
Technical Account Manager at XXXX
Customer Success Engineer at XXXX
Customer Service Supervisor at XXXX
Application Engineer at XXXX
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Education
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Master of Science in Electrical Engineering, University of XXXX, USA
Bachelor of Science in Electrical Engineering, University of XXXX, USA
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Interview Assessment Notes
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Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He graduated from the United States, studying electrical engineering. He worked in Silicon Valley for about 2-3 years. That's where he got most of the startup and working environment experience. After that, he worked in Shanghai for three years as a service manager, leading an A-Team. He has been in Hong Kong for the last 3-4 years, starting as a customer success engineer and now working as an account manager. Throughout his career, he has held five different positions, all in high tech software. His most recent company also focused on customer success management. Building strong customer relationships, from technical support onward, his experience is truly focused on the customer journey.
2. What skill(s) / experience would you self-describe as strongest or specialist in
He believes his strength lies in his technical background. He uses this background to upsell and cross-sell effectively, understand customer concerns, and even provide technical consultations. His second strength comes from his extensive experience in customer success, covering all aspects from pre-sales to post-sales, technical support, and project management. He knows how to guide customers through interactions with various teams.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
His total customer success experience spans over eight years in customer-facing roles, covering pre-sales, post-sales, upselling, and cross-selling. Currently, at XXXX, he providing cloud-based communication products, with nearly five years of experience in SaaS software. Before this, he was involved in high-tech sectors, including self-driving cars and computer servers for cloud product development. The cloud-based communication services he worked on included SMS, WhatsApp, email, voice, and other options, utilizing a simple API gateway for message connectivity. He also successfully closed deals through upselling and cross-selling, focusing on building strong relationships with customers. He has experience working with utility and energy customers, including wind energy companies, government entities, and other energy providers.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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