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Description:
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HOT_ HK Sales, Customer Success Manager, Account management, Energy sector, Software deployment, SAAS products, $85k HKD
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Date
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22 / 07 / 2024 |
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Experience Summary
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Has over all 10 years of experience, including 5 years in customer success.
Current & Previous Employers and jobs include:
Customer Success Manager, Digital Transformer Services (Global) at XXXX
Sales enablement at XXXX
Program Management Office at XXXX
Strategic Marketing Intern, Energy management at XXXX
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Education
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MBA, Business Administration and Management
XXXX University of Science and Technology
Bachelor of Business Administration (BBA), with Distinction
XXXX Institute of Technology
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Interview Assessment Notes
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Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has over all 10 years of experience, including 5 years in energy company. He began his career as an account manager, focusing on marketing and brand strategy. In 2019, he moved to Hong Kong to pursue an MBA at HKUST. Concurrently, he has been working at XXXX for nearly five years, holding various roles. Initially, he worked in communications before becoming a global program manager for the customer stories program. After a year, he transitioned to the end-to-end digital customer experience team, focusing on sales enablement and tool deployment. About a year ago, he became a customer success manager, managing key accounts globally and integrating the global customer success practice into XXXX's processes. He spends 50-70% of his time on account management and the rest on integration efforts, including training local customer success managers and managing their performance.
2. What skill(s) / experience would you self-describe as strongest or specialist in
He believes his strongest skill is adaptability. His business focus has enabled him to quickly learn new skills and subjects. This adaptability has been key to his success, allowing him to make significant contributions rapidly. His versatility has built trust among colleagues, enabling him to thrive in diverse environments swiftly.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
He is a Customer Success Manager at XXXX with over 5 years of experience. He focuses on post-sales activities, ensuring smooth transitions from sales to customer success, defining project scopes, overseeing product delivery, and managing deployment and installation. His role involves onboarding, defining success plans, and collaborating with customers to meet their goals. He conducts quarterly reviews of software performance, particularly for predictive maintenance of power transformers. He works to ensure product value realization and aims for contract renewal and expansion. His responsibilities also include deploying SaaS products, such as EcoStruxure Transformer Expert, which provides real-time monitoring of critical transformers to reduce downtime and optimize Capex, the system uses hardware connected to transformers to send data to cloud software for analysis. He also supports EcoStruxure Asset Advisor for Electrical Distribution, which extends monitoring to other electrical equipment (ie. MV, LV products).
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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