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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT_HK Sales, Customer Success Manager, Customer Success, 37K HKD per month

Date

Nationality

Hong Konger

Residence

Experience Summary

4+ years of experience in the industry

Current & Previous Employers and jobs include:
Customer Success Manager at XXXX
Account Executive at XXXX

Education

Bachelor of Science, Sociology
XXXX

Motives & Seeking

 Languages

English – Fluent
Mandarin - Fluent
Cantonese - Native
Japanese - Limited

Recent / Current Salary

Expected Salary

Notice

Period

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has was born and raised in Hong Kong and went to UK for university where she graduated from XXXX in Management Sociology. After finishing her degree, she went back to Hong Kong and is now working with an ERP company called XXXX as a Customer Success Manager for APAC; she manages a portfolio here of around 100 accounts spreading across Greater China, Japan, and Australia. Her main responsibility there is to do contract renewal, maintaining high retention rate, and also increasing customer contract values through different upselling and cross-selling. One of her biggest achievement is to secure a close to million US dollars deal and successfully converted one of their key accounts in Japan from one year to five years. Before this, she was with XXXX where she was mainly responsible for handling newly onboarded restaurant partners and provide guidance to them.
    
2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Strongest skill would be customer success and addressing the pain points of customers. She’s good with building relationships as well by genuinely showing them your interest to learn more about their company, project, and address their issues. She’s good with pitching, selling, and managing to close big deals as well.  
    
3. Do you have the lists of key criteria’s according to the clients’ requirements?
   Has Bachelor’s in Sociology and has been into customer-facing roles for almost 4 years now; both of her experience so far is with customer success and account management as well. She has worked with some energy clients from Australia including XXXX, XXXX, and XXXX before but not much locally. Currently involved in deploying lots of SaaS products since she’s currently working with an ERP company; most of the products they are launching are more on CRM sales, HR systems, ecommerce, and such.   

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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