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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

Date

Nationality

Residence

Hong Kong

Experience Summary

12+ years of experience in the industry

Current & Previous Employers and jobs include:
Senior Customer Success Account Manager at XXXX
Senior Support Consultant at XXXX
Senior Client Support Manager at XXXX 
Client Support Manager at XXXX
Account Executive at XXXX

Education

Bachelor of Business Administration (BBA), Information Systems and Marketing
XXXX

Motives & Seeking

 Languages

English – Fluent
Cantonese - Native 
Mandarin - Fluent

Recent / Current Salary

1M HKD Annual    

Expected Salary

1M+ HKD Annual

Notice

Period

1 month

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She is currently working with XXXX as a Senior Customer Success Account Manager for more than 2 years now. She is mostly responsible for post-sales activities and her work is divided into two; reactive support wherein she is involved with collaborating and aligning internally for customer incidents/tickets to expedite the process, and proactive responsibility where she is looking after the service delivery of their customer’s contracts, she is also responsible for getting the requirements, propose the right service or technology, and align internally with different stakeholders for that. In this role, she’s also worked with different parties including sales team, technical team, and other parties internally. She also worked with XXXX as a Senior Support Consultant where she was involved with two SaaS platforms: marketing technology and e-commerce SaaS platform. She was the first line support for this company, supported tickets, and helped their customers narrow their issues as well by troubleshooting and providing solutions to them. She started her career as an Account Executive and Senior Client Support Manager for XXXX where she was responsible for customer onboarding, trained them in using the platform, and such.
    
2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Strongest skill would be her technical background and interpersonal skills; she has resolved lots of tickets and helped customer in troubleshooting issues. Although she didn’t came from the technical background, she can definitely communicate with both technical and non-technical people. Another strength is her interpersonal skills of collaborating with different parties such as their customers, technical team, pre sales team, and other colleagues.
    
3. Do you have the lists of key criteria’s according to the clients’ requirements?
   She has been doing customer success and account/relationship management since she started her career for about 12 years now. Most of her experience is within the tech industry, marketing, and e-commerce projects; proficient with SaaS applications already since she is heavily involved in this in her current position.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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