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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

Date

Nationality

Residence

Hong Kong

Experience Summary

25+ years of experience in the industry

Current & Previous Employers and jobs include:
Head of Customer Success at XXXX
Customer Success Manager at XXXX
Service Delivery Manager at XXXX
Technical Consultant at XXXX

Education

Bachelor’s Degree, Business Adminisration and Management
XXXX

Bachelor’s Degree, Computer Science
XXXX

Motives & Seeking

 Languages

English – Fluent     
Cantonese - Native
Mandarin - Fluent

Recent / Current Salary

1.2M HKD Annual
+ Bonus

Expected Salary

1.2M+ HKD Annual (Negotiable)

Notice

Period

2 months

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He is currently with XXXX as the Head of Customer Success where he is leading a team of about 11 members, all of which are CSM or technical people. They are mostly serving their major customers in North and South Asia, Australia, and New Zealand. His responsibility on a daily basis is to mitigate and go to the existing major customers to make them happier and try to grow their business; he have 6 CSMs in every region that takes care of their top 5-10 customers in that specific region. They also work closely with lead engineers in providing expertise, assistance, resolve major issues, and such. He belongs currently to the Public Cloud Business unit which means they are hosting mostly in public cloud like AWS, Microsoft Azure, and Google Cloud. Overall, their major goal is to provide support and service to their customers, mostly in the infrastructure space. Before this, he was with XXXX as a Service Delivery Manager where he was managing large scale of server deployment projects for Microsoft and Linux-based solutions. He started his career with XXXX as a Technical Consultant/Business Development Consultant/Project Manager where he was mostly working with the Solution Infrastructure Practice, developing and delivering Intranet/Internet-based solutions.
    
2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Strongest skill would be doing design, delivery and support of project management services. Due to his current role, he has acquired strong skills in Cloud Computing Management mostly for network infrastructure design and engineering. Great with people and team management as well since he has been doing that for many years now.
    
3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has about 15+ years of experience with customer-facing roles, almost 6 years of specifically in the title of Customer Success. Most of the projects they are handling are infrastructure-based solutions in public cloud, can also work with SaaS but recently doesn’t have much SaaS clients. He has worked with CLP before during his time with XXXX; apart from that he has good communication skills and has lots of experience managing internal teams and customers as well.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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