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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

Date

Nationality

Residence

Hong Kong

Experience Summary

11+ years of experience in the industry

Current & Previous Employers and jobs include:
Lead Customer Success Manager at XXXX
Senior Customer Success Manager at XXXX
Account Manager at XXXX
Account Manager at XXXX
Inside Sales Representative at XXXX

Education

BA (Hons) Business and Marketing, Business, Management, Marketing, and Related Support Services
XXXX

Motives & Seeking

 Languages

English – Fluent 
Cantonese - Native
Mandarin - Fluent 
Japanese - Basic

Recent / Current Salary

740K HKD Annual

Expected Salary

1M+ HKD Annual

Notice

Period

1 month

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has been working with XXXX as their Lead Customer Success Manager, originally starting as a Senior Customer Success Manager for them. Her daily work here is to serve existing customer in GCR region including Hong Kong, China, and Taiwan; she prioritizes taking care of their strategic accounts first and then also attend regular meetings with those customers. After that, they will build their platform and see if their customers have any challenges using it. As a Customer Success Manager, she ensures the smooth adoption journey for their clients mostly in different sectors such as government, universities, retails, and NGOs. Before this, she was with XXXX as an Account Manager where she mainly took care of existing accounts for the Hong Kong region and took care of the expansion part in different regions. She was also an Account Manager for XXXX where she was again delivering services mostly to specification, high quality, and to contractual targets.
    
2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Strongest skill would be communication and building relationship with their customers, letting them feel that they are being helped and that they can put their trust on her. Basically, she considers relationship building and people skill as her expertise.
    
3. Do you have the lists of key criteria’s according to the clients’ requirements?
   She has over 10 years of experience being a customer-facing person, starting off as a Sales Representative then becoming an Account Manager, and currently Lead Customer Success Manager. She has worked for different industries, mainly providing them with PaaS and SaaS; currently, she’s involved with a platform that can create any kind of applications such as internal e-forms, automation workflow, or B2C mobile apps/website, and a digital marketing SaaS solution previously.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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