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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT_HK Sales, Regional Services Manager, Relationship Building, 800K HKD Annual

Date

Nationality

Hong Konger

Residence

Experience Summary

20+ years of experience in the industry

Current & Previous Employers and jobs include:
Regional Services Manager at XXXX
Customer Success Manager at XXXX
Customer Success Manager at XXXX
Customer Success Manager at XXXX
Regional Services Manager at XXXX
Incident Manager at XXXX
Customer Services Manager at XXXX
Service Control Officer at XXXX
Customer Service Agent at XXXX
Customer Care Officer at XXXX
Customer Service Officer at XXXX

Education

Professional Diploma in Occupational Safety & Health
XXXX

Motives & Seeking

 Languages

English – Fluent
Mandarin - Fluent
Cantonese - Fluent

Recent / Current Salary

Expected Salary

Notice

Period

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   Has been working with customer support roles for over two decades now; he’s working mainly with IT change incident management roles and was an Incident Manager/Senior IT Consultant for XXXX before. After that, he moved to XXXX as a Regional Services Manager for APAC and got an invite from XXXX as a Customer Success Manager where he managed some key customers in global sectors like Microsoft and Apple. After his time there, he got the chance to move to another IT sector which is cyber security and joined XXXX as again a CSM where he worked on diverse security sector in different time zone. He then moved to XXXX as a Customer Success Manager for the Greater China where he managed the firewall and endpoint solutions for them. After some time, he got an invite again to return to XXXX and he’s now focusing on working with their customers regarding their XXXX platform without any unexpected issues in customer experience.
    
2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Strongest skill would be building relationships with different kind of people; he has to work in lots of customers with different background so he needs to build relationships with them. For the last 20 years, he has trained and built solid relationships internally and with their customers as well.  
    
3. Do you have the lists of key criteria’s according to the clients’ requirements?
   Has Professional Diploma in Occupational Safety & Health. Around 20+ years of customer-facing role starting as a Customer Service Officer then gradually went up as a Customer Success Manager and now as a Regional Service Manager. Has experience working with clients in the energy industry namely Hong Kong Electric where they have worked on their firewall and endpoint solutions, has experience deploying SaaS as well since previous company is a SaaS company and has deployed the endpoint solutions/firewall for them.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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