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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

Date

Nationality

Residence

Hong Kong

Experience Summary

9+ years of experience in the industry

Current & Previous Employers and jobs include:
Account Manager APAC at XXXX
Manager, Customer Success for Key Accounts & Enterprise at XXXX
Customer Success Manager at XXXX
Customer Success Manager at XXXX

Education

Bachelor of Science Biochemistry
XXXX

Motives & Seeking

 Languages

English – Fluent 
Mandarin- Native
Cantonese - Conversational

Recent / Current Salary

1.1M HKD Annual

Expected Salary

1M+ HKD Annual

Notice

Period

1 month

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He started his career with XXXX as a Customer Success Manager where he handled mid-market in the APAC region, he was involved there with relationship building and ensuring that customers are leveraging the best of LinkedIn products. After some time, he had to move to XXXX as a Customer Success Manager, first one hired in APAC, and achieved about 93% renewal rate for their accounts; back then, he leveraged Tableau insights to drive revenue increase for their company in the Asia market. After that, he transitioned to XXXX as a Customer Success for Key Accounts & Enterprise where he built new connections with key accounts, build relationship with them, and most of his key accounts are some of the biggest hotel chains in the region such as Marriott, Hilton, and others; he was handling around four hotel groups in his portfolio but has thousands of restaurants and managers. And for the past 5 months, he is with XXXX as an Account Manager APAC where he is responsible for being a trusted advisor to their clients, also involved in providing technical guidance and strategic recommendations for their WordPress VIP platform usage optimization.
    
2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Strongest skill would be relationship management since he has grown in this area for the past few years. He is also great in learning and listening to his customers, understanding their needs and targets, and find resolutions for them. Basically he’s strong with customer success and handling key accounts as well.
    
3. Do you have the lists of key criteria’s according to the clients’ requirements?
   Has overall 9 years of experience in being customer success and account manager so he’s quite strong with customer-facing roles. Also, he has been handling SaaS solutions and platforms since he started his career in XXXX and now into XXXX. Most of his industry experience are with software and solutions providing area; most recent SaaS solution he has been involved with is XXXX CMS platform itself, hotel and restaurant SaaS application for XXXX, and XXXX Recruitment, Sales Navigator platform as well.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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