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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT HK Sales, Unix, Linux, Software sales, Software solutions, IT support, Service Delivery Manager, Real estate, Insurance, Consulting, Software firm, $Negotiable

Date

  17 / 01 / 2025

Nationality

Hong Konger

Residence

Hong Kong

Experience Summary

Has over +23.4  years of experience in IT Support and Softtware sales.

Current & Previous Employers and jobs include:
Service Delivery Manager, XXXX at XXXX
Senior Technical Sales Specialist at XXXX
Senior Support Service Analyst at XXXX
Technical Support Technician at XXXX

Education

Master of Business Administration Information System, XXXX University

Bachelor of Business Administration Marketing, XXXX University
 

Motives & Seeking

He is actively looking a job for a better opportunity. Open for IT Support and IT, Software Sales.

 Languages

English – Fluent
Cantonese – Native
Mandarin - Fluent

Recent / Current Salary

Prefers not to disclose

$Negotiable but depending on the role

Notice

Period

1 - 2 weeks
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 23 years of experience in IT support and software sales, including a role as an IBM Service Delivery Manager. He later joined a US-based biomedical company as a Software Support Manager, doing software support in the Hong Kong market. When the company shifted away from the Hong Kong market, he transitioned to a Software Account Manager role at a real estate, insurance, consulting, and software firm, where he was responsible for specialized software designed for actuaries. Currently taking a break, his expertise remains focused on IT support and software sales.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He has expertise in working closely with clients, addressing their challenges regularly. His experience includes handling software sales inquiries, understanding client requirements, and transforming them into effective software solutions. His background also covers account management, software sales, and IT support, demonstrating confidence in these areas.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He mentioned that most of his customers use Windows, with some using Unix or Linux. His primary focus is software support, particularly IBM software, which requires knowledge of the operating system it runs on. If the client operates on Windows, the software runs on that OS, requiring familiarity with both the software and the OS. He clarified that WTW software will be the core product supported, not the Windows OS itself. While basic knowledge of infrastructure components like Oracle, SQL Server, Active Directory, and Windows Server is necessary, providing direct OS support isn't part of the responsibility. For instance, with the WTW portal, they can't insist on Windows updates.
   
    

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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