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See More Current Candidates Here
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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
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RECRUITER SUMMARY
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Description:
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HOT HK Senior IT Specialist $744k HKD Per Year |
Date
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19/07/2022 |
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Nationality
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Hong Kong |
Residence
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Hong Kong
Can work anywhere in Hong Kong |
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Experience Summary
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He has 12 years working experience in various MNC companies. He is currently working as a Helpdesk Manager for X and recently worked as a Senior IT Specialist for X |
Education
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Higher Diploma in Computer Game and Animation
X
X
Bachelor of Science (Honours) in Creative Media |
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Motives & Seeking
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He is seeking a work-life balance opportunity since he also has a family and he can't affod to work all night and sleep on the daytime and it is hard for him to adjust working in a different timezone. |
Languages
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English- Fluent
Cantonese- Native
Mandarin- Intermiate |
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Recent / Current Salary
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$744k HKD
+Health Insurance (+dependents |
Expected Salary
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Negotiable:
$800k HKD
+Bonus
+Health Insurance |
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Notice
Period
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2 months notice but could still be negotiable. |
Interview Availability
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Requires a few days notice |
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Interview Assessment Notes
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- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He is a positive minded and has extensive experience in customer service and people management and helpdesk support and has 12 years of experience with MNC companies and has been in management role for 6-7 years already and he has handled many teams in IT operations and manages team in the region more specifically in APAC region and in the US offices as well and he has been taking more responsibility. He is also directly reporting in the US managers as well and is catching up with IT people in their US office.
- What skill(s) / experience would you self-describe as strongest and specialist in?
He has a strong experience in IT service management and supporting the organization in IT services like the shareholder engagement. He also has experience in using various helpdesk tools such as Zendesk and ServiceNow and has a good amount of exposure of using the applications and could easily transition from one app to another.
- His daily responsibility is to manage the 18 members on tier 1 and tier 2 support, and they have 20 offices globally and part of his responsibility is to take over them and manage the IT support team. He has also helped in setting up their office in India and in Munich and they would be adding additional 8 people and would start another office in Shanghai, and they are currently working on their budget this team and does the IT support coverage. He also works with different stakeholders and different head of regions to understand their business requirement and takes care of the service desk and helpdesk and of the system engineering team who takes care of the Azure.
- He is also an ITIL certified and has a certification in IT Service Management, and he is also certified in Azure Fundamentals. He has helped and worked with various clients and worked with different vendors in setting up an office for the Service Centre where people could file a ticket for any issues and any troubleshooting needs.
As the current Helpdesk Manager, he is in charge of implementing Service Desk protocols and policies that every agent has to follow to make sure and enable continuous improvement |
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment
907, Silvercord Tower 2, Tsim Sha Tsui, Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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