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Interview Assessment Notes
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- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He is currently looking for something because he thinks his current doesn't him. Currently works as Service Delivery Manager he helps in coordinating with users, project technical resources, third party providers, and other stakeholders in supporting the planning, implementation and move to production of workplace related projects. Has 20 years of IT experience and started working as an Engineer and worked his way up to his current job today. He handles 30-40 people in the APAC Region. With AXA his role as SDM is quite different from other companies that's why he is looking for a new job that fits more.
- What skill(s) / experience would you self-describe as strongest and specialist in?
He has a strong network and software system management experience. He is also ITIL certified and has been creating ITIL certified systems. He is also very knowledgeable in using MS SQL, MS Access (w/ VB), MySQL (w/ Apache, PHP & Linux). As well as Symantec Backup Exec, Symantec Antivirus, Symantec Enterprise Vault, AVG, McAfee, Norton, MS Office Suite, MS Project, Visio, Acrobat, Adobe Photoshop, Adobe Premier, Windows Movie Maker, Macromedia Flash, Lightwave 8,, DiskSafe, VMware Server, VMware ESX Server.
- In his current job he controls the ownership of service quality complaints and collaborate with incident management teams for coordinating resolver teams, providing effective communication to stakeholders and drive post incident review. He also coordinates with users, project technical resources, third party providers, and other stakeholders in supporting the planning, implementation and move to production of workplace related projects.
4. He also helps creates recommendations for Service Improvement Plans and ensure actions are followed through to completion. Ans also, works with internal and third-party teams to ensure actions are taken and completed to protect and improve services and monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Provide regular and accurate management reporting on IT Service performance |
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment
907, Silvercord Tower 2, Tsim Sha Tsui, Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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