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See More Current Candidates Here
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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
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RECRUITER SUMMARY
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Description:
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HOT HK/SG/ Technical Support Engineer, Technical Support Specialist, Level 2, Negotiable
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Date
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28/ 10/ 2022
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Nationality
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Malaysian
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Residence
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Malaysia
Can go to HK/SG
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Experience Summary
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7 Years of work experience in Technical Supporting
ENTERPRISE TECHNICAL SUPPORT ENGINEER 1 | DELL
TECHNICAL SUPPORT SPECIALIST - LEVEL 2 | XXX
TECH. SUPPORT SPECIALIST – LEVEL 1 | XXX
XXX TECHNICAL SUPPORT - LEVEL 1 | XXX
XXX - INTERNSHIP
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Education
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BACHELOR OF INFORMATION SCIENCE ( HONS) INFORMATION SYSTEM MANAGEMENT
XXX XXX
XXX ( SPM
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Motives & Seeking
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Actively looking for a job because he want’s to grow and learn more in software side.
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Languages
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English- Fluent
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Recent / Current Salary
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4K MYR Monthly
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Expected Salary
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Negotiable
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Notice
Period
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1 month
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Interview Availability
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Requires a few days notice
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Interview Assessment Notes
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- He is currently working with XXX and the Enterprise Department. He's been with XXX for almost 3 and a half years. He is currently assisting an enterprise client. So his job scope will be focused on the server. Usually, he will receive inbound or outbound calls from customers related to power issues on servers under XXX So when customers call, they will troubleshoot first and then they try to isolate if it is a hardware or software problem. If hardware, then they will proceed with the dispatch in case their customer has multiple issues. Then they will proceed to the next level, and then they will discuss the next action plan for the hardware. If related to software, they will check with customers because sometimes customers purchase hardware with XXX but OR license with another vendor. So if there is no XXX product, then customers need to refer back to XXX. But if under a XXX order number, then they will raise a ticket to the software team to get advice for the customer's situation.
2. He is an expert in hardware, troubleshooting, and communication.
3. He has 7 years of experience in call centers, 5 years at hardware level, and then 2 years of software support. He is a full helpdesk support experienced.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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