RECRUITER SUMMARY
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Name:
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HOT HK_TECHNICAL SUPPORT ENGINEER IN UK BASED AUDIO COMPANY
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Date
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04 / 09 / 2021
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Nationality
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Hong Kong
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Residence
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Hong Kong
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Experience Summary
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Almost 6 years of total experience and have 2 years being Technical Support Engineer
Currently working as Technical Support Engineer in XXX
Previous Company: XXX
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Education
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Degree: MSc in Music Technology and Business
University: XXX , Minnesota USA
Degree: Bachelor’s in Arts, Music Composition & Fine Art
University: XXX, Minnesota USA
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Motives & Seeking
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Actively looking for a new job because he wants to explore and to share his expertise in other company and industry.
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Languages
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English- Fluent
Cantonese- Fluent
Mandarin-Fluent
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Recent / Current Salary
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Don’t want to disclose as per his contract it is confidential.
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Expected Salary
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$265k Annually
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Notice Period
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1 month
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Interview Availability
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1-2 days prior the interview
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Interview Assessment Notes
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- He is currently working as Technical Support Engineer in a UK based Audio Tech company which is XXX. He’s in charge in supporting global users and he is also in charge in supporting technical issues in their Marketing department and in Sales department. He usually supports the issues in terms of their hardware and software issues and some account issues like password changes, creation of new credentials and internet connectivity. He is using Zendesk to support some of their end-users.
- He is also a trainer; he usually trains their new employees from 3 to 6 months to make sure their employee is competent and mastered their process.
- He’s strong in Communication he even rates himself 5 out 5 because for him having an effective communication you can resolve the issue immediately and he knows that he is an effective communicator since he usually resolve the problem of their end-users in a stipulated time.
- In Troubleshooting he rates himself 5 out 5 because of his familiarity on the products and familiarity in common issues like internet connectivity, account maintenance and issues with connectivity of their one device in different unit. So, he can manage to resolve it by taking step by step and enlighten their end-user on the used of every devices so that they will have enough knowledge and that knowledge will hinder them to commit some technical issues.
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Recruiters
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Victor Chen, Senior Recruiter & Talent Broker
852 6700 6472, Victor.chen@svarecrutment.com
Perry, Sourcing Associate
info@svarecruitment.com
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Employment Agency
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Silicon Valley Associates Recruitment (Hong Kong) Limited
25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong
EA Licence Number: 62521
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