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See More Current Candidates Here
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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
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RECRUITER SUMMARY
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Description:
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HOT HK/ Technical Support Specialist, Analyst Service Desk, Fraud Analyst, Team Support, Customer Solutions Agent, Support Executive, 30% Salary Increment
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Date
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04/ 11/ 2022
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Nationality
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Malaysia
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Residence
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Malaysia
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Experience Summary
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23 Years of working experience
Technical Support Specialist|XXX
Analyst Service Desk |XXX
Fraud Analyst | XXX
Team Support Leader | XXX
Customer Solutions Agent XXX SME sales Team| XXX
Global Support Executive | HSBC
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Education
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1993 - 1999 : XXX
2000 - 2004 : XXX
Section 12 Petaling XXX (PMR&SPM – XXX
2005 : National Service XXX (3 mths)
2008 - 2010 : National Service XXX (2 Years)
2017-2021 : Post Graduate Masters Degree by XXX University
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Motives & Seeking
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He is actively looking for a job because the cost of living is going up and salaries are not going up enough, so he needs a stable income and a better future for his family.
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Languages
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English- Fluent
Malay- Native
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Recent / Current Salary
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6K MYR Monthly
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Expected Salary
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30% Salary increment
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Notice
Period
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1 month
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Interview Availability
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Requires a few days notice
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Interview Assessment Notes
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- Currently working with XXX Company So they deal with products, and they handle level 1, level 2, and level 3 support. If there are software or hardware related issues, the hospital will call them, and they will troubleshoot. Also To find the source of the problem, they will go through the DAL logs, checking the services and things like that. And then they run SQL scripts. To connect the station, they have to check the stations and the servers.
2. He is an expert in communication, It support levels 1–3, troubleshooting, managing teams, etc.
3. In XXX, they use software skills such as Salesforce, bga, windows, sql, command prompt, etc. They find the information that they need to fix through and if It's like a rough information they will go investigate and see what the actual problem is through running scripts, checking command prompts, and using services.
4. In his previous job in global enterprise, it was for XXX, so he used to get calls from corporate clients who had soft phone problems. What they used to do is determine if it's like a coverage issue, and then they begin to keep in touch with the network engineers. They send them the ticket, they fix the issue, they get back to them, and then they get back to the client.
5. He first started off as a customer service representative. And then he got promoted to the outreach team. They used to get calls from business owners and offices because they dealt with the office side of the corporate side of things
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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See More:
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|
|
|
|
|
|
|
See More Current Candidates Here
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|
|
Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
|
|
|
RECRUITER SUMMARY
|
|
|
Description:
|
HOT HK/ Technical Support Specialist, Analyst Service Desk, Fraud Analyst, Team Support, Customer Solutions Agent, Support Executive, 30% Salary Increment
|
Date
|
04/ 11/ 2022
|
|
|
|
|
|
Nationality
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Malaysia
|
Residence
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Malaysia
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|
|
|
|
|
Experience Summary
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23 Years of working experience
Technical Support Specialist|XXX
Analyst Service Desk |XXX
Fraud Analyst | XXX
Team Support Leader | XXX
Customer Solutions Agent XXX SME sales Team| XXX
Global Support Executive | HSBC
|
Education
|
1993 - 1999 : XXX
2000 - 2004 : XXX
Section 12 Petaling XXX (PMR&SPM – XXX
2005 : National Service XXX (3 mths)
2008 - 2010 : National Service XXX (2 Years)
2017-2021 : Post Graduate Masters Degree by XXX University
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|
|
|
|
|
Motives & Seeking
|
He is actively looking for a job because the cost of living is going up and salaries are not going up enough, so he needs a stable income and a better future for his family.
|
Languages
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English- Fluent
Malay- Native
|
|
|
|
|
|
Recent / Current Salary
|
6K MYR Monthly
|
Expected Salary
|
30% Salary increment
|
|
|
|
|
|
Notice
Period
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1 month
|
Interview Availability
|
Requires a few days notice
|
|
|
|
|
|
Interview Assessment Notes
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1. Currently working with XXX Company So they deal with products, and they handle level 1, level 2, and level 3 support. If there are software or hardware related issues, the hospital will call them, and they will troubleshoot. Also To find the source of the problem, they will go through the DAL logs, checking the services and things like that. And then they run SQL scripts. To connect the station, they have to check the stations and the servers.
2. He is an expert in communication, It support levels 1–3, troubleshooting, managing teams, etc.
3. In XXX, they use software skills such as Salesforce, bga, windows, sql, command prompt, etc. They find the information that they need to fix through and if It's like a rough information they will go investigate and see what the actual problem is through running scripts, checking command prompts, and using services.
4. In his previous job in global enterprise, it was for XXX, so he used to get calls from corporate clients who had soft phone problems. What they used to do is determine if it's like a coverage issue, and then they begin to keep in touch with the network engineers. They send them the ticket, they fix the issue, they get back to them, and then they get back to the client.
5. He first started off as a customer service representative. And then he got promoted to the outreach team. They used to get calls from business owners and offices because they dealt with the office side of the corporate side of things
|
|
Recruiters
|
|
Employment Agency
|
Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
|
|
|
|
|
|
Job-Seeker Agreement
|
The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
|
Employer Terms
|
General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
|
|
|
|
|
|
See More:
|
|
|
|
|
|
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