|
Interview Assessment Notes
|
1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He started his IT support career in Indonesia, where he worked at his university while studying there. During this time, he balanced both academic and professional responsibilities, gaining hands-on experience in user support, troubleshooting, and IT asset management. After that, he moved to Japan to further his education, spending one year in a Japanese language school and then two years working as a hotel receptionist. Although the hospitality role was not directly related to IT, it allowed him to develop strong communication and customer service skills, which are valuable in IT support roles.
His IT career progressed when he joined XXXX in Austria, where he worked for two years in IT support and asset management. Later, when his manager moved to EOS IT Solutions, he was invited to join the team, where he continued working in IT asset management and technical support. In this role, he was responsible for preparing laptops and accounts for new hires, managing IT inventory, handling offboarding processes, and troubleshooting hardware and software issues. His experience also includes network troubleshooting, printer support, and ITIL-based service management.
He has worked in L2 support and has hands-on experience with ServiceNow, Jira GSM (Jira Service Management), SAP, and ITIL practices. His expertise in asset management, IT support operations, and troubleshooting makes him well-equipped for a service desk or IT support role in Tokyo.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills lie in technical expertise and Japanese language proficiency. With extensive experience in IT support, asset management, and troubleshooting, he has developed a strong foundation in hardware and software management, network troubleshooting, and IT service operations. His hands-on experience with ServiceNow, Jira GSM, and SAP, along with his understanding of ITIL practices, has allowed him to efficiently manage IT processes and resolve technical issues effectively.
Additionally, his Japanese language skills enhance his ability to communicate with users and stakeholders in a professional environment, making him well-suited for IT support roles in Japan. His background in both technical problem-solving and cross-cultural communication enables him to provide high-quality support and bridge language barriers between technical teams and end users.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has hands-on experience in IT support, asset management, and troubleshooting, particularly with ServiceNow, Jira GSM, and SAP. His role in IT asset management involved preparing laptops, setting up accounts for new hires, handling offboarding processes, and conducting inventory checks. He also has experience in basic network troubleshooting, printer setup, and general IT troubleshooting, making him well-equipped for technical support roles.
Additionally, he is knowledgeable in ITIL practices, which he applied in his previous roles to ensure efficient IT service management. His familiarity with ticketing systems and IT service workflows allows him to resolve issues systematically. His ability to communicate in Japanese further strengthens his capability to provide user support in Japan. While his background is primarily in Level 2 support, he is adaptable and open to further expanding his expertise.
He has hands-on experience in IT support, asset management, and troubleshooting, particularly with ServiceNow, Jira GSM, and SAP. His role in IT asset management involved preparing laptops, setting up accounts for new hires, handling offboarding processes, and conducting inventory checks. He also has experience in basic network troubleshooting, printer setup, and general IT troubleshooting, making him well-equipped for technical support roles.
Additionally, he is knowledgeable in ITIL practices, which he applied in his previous roles to ensure efficient IT service management. His familiarity with ticketing systems and IT service workflows allows him to resolve issues systematically. His ability to communicate in Japanese further strengthens his capability to provide user support in Japan. While his background is primarily in Level 2 support, he is adaptable and open to further expanding his expertise.
|
|
Recruiters
|
.png?created=24-12-11-09-54-43)
|
Employment Agency
|
Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
|