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Motives & Seeking
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He is open to Level 2 support roles, as well as positions in change, incident, and problem management. Additionally, he is interested in automation tasks, production support, and Site Reliability Engineering (SRE), where he can optimize processes and improve system reliability.
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Languages
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English – Fluent
Hindi- Native
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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He has around 9.5 years of experience in IT, primarily in support roles, with extensive expertise in Level 1 and Level 2 support. He started his career handling initial troubleshooting and gradually progressed to more advanced responsibilities, including incident resolution, root cause analysis, system monitoring, and automation. Over time, he expanded his skills and is now actively involved in change management, overseeing deployments and ensuring minimal service disruptions.
His current role involves supporting internal teams with change management processes, particularly in deploying applications to the cloud using automated DevOps pipelines. He ensures that all necessary approvals, validations, and compliance checks are met before implementation. In addition to change management, he continues to provide application support, handle technical issues, monitor system performance, and collaborate with different teams to resolve incidents efficiently.
Approximately 70% of his work focuses on change management, while the remaining 30% involves Level 1 and Level 2 support. He also contributes to automation initiatives, streamlining operational processes to improve efficiency. With his diverse experience across IT support levels and process management, he brings a well-rounded skill set that can be effectively applied to various IT operations and support roles.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skill is automation, as he actively works on process automation within application support. He consistently identifies repetitive tasks and seeks opportunities to streamline them through automation, improving efficiency and reducing manual effort. His expertise allows him to enhance workflows, optimize system performance, and minimize errors by implementing automated solutions.
Beyond automation, he has a strong background in IT support, particularly in Level 1 and Level 2 troubleshooting, incident management, and change management. His ability to analyze processes and implement automation not only improves operational efficiency but also enables teams to focus on more strategic and complex tasks. His proactive approach to problem-solving and efficiency-driven mindset make him highly effective in his role.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He is familiar with Secure ID administration but does not have direct hands-on experience managing it. However, he has used Secure ID in previous roles, where it was part of the authentication process for accessing systems and applications. He understands the mechanism behind it, particularly its role as a two-factor authentication (2FA) method, and is confident in adapting to its administrative aspects if required.
In terms of certifications, he holds multiple industry-recognized credentials, including ITIL Foundation Certified (V4), Microsoft Certified: Azure Administrator (AZ-104) and Azure Fundamentals (AZ-900), Splunk Core Certified Power User, and Querying Microsoft SQL Server 2012-14. These certifications highlight his proficiency in IT service management, cloud administration, data analysis, and database management.
In his day-to-day activities, he primarily uses ServiceNow and BMC Remedy for ticketing and IT service management. On the cloud side, he works with the Azure portal for various cloud-related tasks. Additionally, he has experience with Visual Studio Code and Unix shell scripting for process automation. His familiarity with these tools allows him to optimize workflows and automate repetitive tasks efficiently, making him well-suited for roles involving process automation and cloud administration.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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