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Motives & Seeking
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She is open to both remote and on-site work opportunities, with a preference for positions in the IT field. She is also willing to take on higher-level roles, demonstrating her readiness for greater responsibilities and growth in her career.
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Languages
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English – Fluent
Japanese- Native
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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
She is currently working as a team leader in a senior position at an international tech company that serves a Japanese client in the agricultural services sector. Since joining the company in 2021, she has supported Japanese users through various communication channels such as chat, email, and phone calls. As a team leader, she manages her project team and plays an active role in handling escalated tickets, guiding her team members, and ensuring efficient resolution of technical issues. Her daily responsibilities include taking calls and handling 10 to 15 cases, along with writing knowledge articles and mentoring colleagues to expedite issue resolution.
Before transitioning to the tech industry, she worked as an HR assistant in a different company, where she focused on administrative tasks. However, her interest in tech led her to pursue a career in this field. Initially hired for her strong English skills, she quickly adapted and grew within the company, acquiring the necessary technical expertise over time. In addition to her leadership duties, she communicates regularly with global teams, collaborating with various departments to resolve issues and escalate unresolved cases to the appropriate teams.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
She considers her strongest skills to be resolving issues quickly and efficiently analyzing problems. Her ability to swiftly assess and identify solutions allows her to resolve technical issues in a timely manner, which has earned her recognition for her performance. Her problem-solving approach ensures that she reaches the most effective solutions as quickly as possible, enabling her to handle high volumes of cases and maintain high customer satisfaction.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
She has consistently demonstrated exceptional performance, being selected as "Employee of the Month" for 10 consecutive months. Her approach to tackling tickets involves efficiently resolving issues as quickly as possible, which allows her to handle a high volume of support requests. This commitment to excellence has not only contributed to the success of her team but also earned her recognition for her ability to meet and exceed expectations.
Having started in Level 1 support, she has since progressed to Level 2 support, showcasing her ability to take on more complex issues and deliver solutions effectively. In her current role at the service desk, she utilizes tools like King ID, Windows Authenticator, and SecurID for user authentication and support. These systems are essential in providing secure and reliable access to services. Additionally, she uses ServiceNow as her main dashboard and Agent Workspace (AWS) to manage and track support tickets. This demonstrates her proficiency in service desk management tools and her ability to adapt to various IT systems in order to provide effective solutions.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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