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Motives & Seeking
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She is seeking IT-related roles such as IT Consultant, Infrastructure Manager, or SaaS System Specialist. Skilled in software updates, server patching, and infrastructure management, she prefers remote work but is open to occasional office visits if manageable. Her focus is on maintaining and building reliable IT systems while contributing her expertise to ensure seamless operations.
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Languages
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English – Fluent
Japanese- Professional Setting
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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
She has a wealth of experience in IT, with a career spanning various industries, including medical, logistics, and trading. In her recent roles, she has taken on positions as a consultant and solo IT manager, where she was responsible for a range of tasks, including infrastructure management and desktop support. Over the years, she has built a solid foundation in IT operations, having worked for four years managing IT systems in a hospital network, followed by a year and a half at Bloomberg, and three years at XXXX. At XXXX, she played a dual role, overseeing both infrastructure management and desktop support, showcasing her ability to handle multiple responsibilities effectively.
Her technical expertise extends to platforms like Okta, JumpCloud, and Google Workspace, which she has successfully implemented and administered to meet organizational needs. While she hasn’t worked directly with Secure ID, her experience with similar platforms highlights her ability to adapt to new technologies and ensure their seamless operation. She is currently seeking remote IT opportunities that align with her skills and accommodate her preference for a flexible work arrangement, demonstrating her adaptability and readiness to contribute to new challenges.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
Her strongest skills lie in IT operations, onboarding, and infrastructure management. She has extensive experience managing user accounts, deploying assets, and creating training materials. Additionally, she is proficient with tools like JIRA, Zendesk, and ServiceNow. Her background also includes working with regulatory standards such as GDPR and HIPAA, ensuring data security and confidentiality.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
She has extensive experience with onboarding processes, having been the primary person responsible for onboarding at her last three companies. Her responsibilities included account creation, deploying assets, setting up user accounts, and running onboarding sessions. She also created training materials for other team members to manage the onboarding process effectively.
Regarding tools and platforms, she is highly proficient with ServiceNow, JIRA, and Zendesk. While her experience with ServiceNow dates back to 2017, she is confident in using it due to her familiarity with its core principles. She has also set up and used JIRA Service Desk and Zendesk in previous roles. Additionally, she has experience with tools like SolarWinds, Freshservice, and other service desk management platforms, showcasing her adaptability to various IT systems. She has also provided level 3 support in service desk environments, demonstrating her technical expertise and problem-solving capabilities.
Her expertise extends to compliance with GDPR regulations and HIPAA standards. Having worked with hospital networks in the U.S. and a Japan-based company dealing with U.S. medical data, she is well-versed in strict confidentiality requirements for client and patient information. This knowledge ensures she upholds the highest standards of data security and compliance, making her a reliable candidate for roles requiring a strong understanding of regulatory frameworks.
In terms of education, she holds an A.A. in Foreign Languages (Japanese) from Austin Community College and is also certified in ITIL Foundations V4, which further highlights her proficiency in IT service management and commitment to continuous professional development.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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