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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
She has been working in corporate roles, primarily focusing on IT, with bilingual IT support experience for the past two years. Additionally, she has experience as a bilingual PMO (Project Management Office), where she handled both translation tasks and project management responsibilities.
Her most recent role was as a Service Desk Analyst (Level 1 and Level 2) at a global investment company, where she was responsible for day-to-day user support, including hardware and software troubleshooting, access management, and Active Directory. She also has hands-on experience in configuring, deploying, and supporting IT infrastructure as part of service desk operations.
Her expertise extends to supporting and managing IT infrastructure across a wide range of systems, including Windows 10/11, Google mobile devices, Android, and iOS devices. In her previous roles, she supported over 200 applications and was actively involved in updating and maintaining the knowledge base, creating technical documentation in multiple languages, and ensuring seamless client support.
This opportunity excites her because it aligns with her skills and experience, and she appreciates the flexibility of a fully remote role, which would allow her to maintain a balanced work-life dynamic while contributing to IT and service desk-related tasks.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
She describes herself as highly self-motivated and adaptable, with a strong ability to embrace challenges. Although she started her IT career later in life, she has consistently shown the initiative to identify areas where she needed to grow and proactively bridged those gaps through self-learning and earning relevant certifications.
Her strongest skills include problem-solving and persistence in tackling difficult situations, which makes her well-suited for challenging environments. Her commitment to continuous learning and improvement reflects her dedication to excelling in her career, particularly in IT support and infrastructure management roles. This proactive and driven approach has equipped her with the skills to navigate new circumstances and thrive in demanding roles.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
She has been involved in ITIL practices throughout her previous roles. She has gained an understanding of how IT infrastructure systems operate and ensured that her work aligns with ITIL's best practices and global standards. In her previous roles, she facilitated adherence to ITIL policies within her department, ensuring that every team operated in accordance with these guidelines.
She has experience in account setup, user and privilege management, and troubleshooting issues related to networks, software, and hardware. Additionally, she has provided consistent support to users, addressing and resolving technical problems efficiently.
While she has not used Jira as a service desk tool, she has extensive experience with ServiceNow and Zendesk and has worked with custom-built systems on various platforms in her roles. Her ability to adapt to different systems and tools demonstrates her versatility and competence in IT support environments.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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