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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
She is a seasoned SAP professional with a strong background in ERP implementation and support. She graduated from XXXX, in 2017 and began her career at XXXX in Bangalore in October of the same year. Over nearly five years at Accenture, she advanced from a Software Engineer in 2019 to a Senior Software Analyst in 2021.
During her tenure, she worked extensively with SAP across various modules, including PP, PM, QM, and SRM, supporting global clients in S/4HANA implementation, ERP transitions, and AMS support. In 2022, she relocated to Japan and joined XXXX in July 2023 as a Senior Analyst in SAP.
At XXXX she was actively involved in S/4HANA implementation projects, particularly transitioning from ECC and integrating third-party systems. Her key responsibilities included end-user training, developing step-by-step process documentation, and providing extended support for Plant Maintenance, Production Planning, and Quality Management modules.
She traveled to Nagasaki to support the implementation, which successfully went live in July 2024, marking the completion of her contract. Throughout her career, she has provided multi-level SAP support (L1.5, L2, and L3) and has developed a strong ability to streamline processes and enhance system efficiencies.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
She specializes in SAP with a strong focus on functional modules, including SAP SRM (Supplier Relationship Management), SAP PP (Production Planning), SAP PM (Plant Maintenance), and SAP QM (Quality Management).
Her expertise lies in supporting S/4HANA implementations, ERP transitions, and AMS (Application Management Services) support. She has experience working across global teams, troubleshooting issues, and optimizing business processes through SAP solutions. Additionally, she is skilled in end-user training, documentation, and integrating third-party systems to enhance operational efficiency.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
She does not hold any formal certifications, but she has extensive hands-on experience supporting clients using ServiceNow, JIRA, and Freshservice tools. Throughout her career at XXXX and XXXX, she has worked closely with these platforms to manage service requests, resolve technical issues, and improve IT service management (ITSM) processes.
In her role at XXXX, she provided L1.5, L2, and L3 support, ensuring seamless system operations for global clients. She was responsible for incident management, change requests, troubleshooting system issues, and workflow automation using ITSM tools. Additionally, she played a key role in supporting various SAP functional modules, including SAP SRM, SAP PP, SAP PM, and SAP QM, which involved integrating third-party systems, resolving process inefficiencies, and aligning IT services with business objectives.
After transitioning to XXXX in Japan, she continued her work in SAP consulting and support, where she was responsible for guiding users through system transitions, conducting end-user training, and creating detailed step-by-step documentation for SAP processes. She also worked on S/4HANA implementation and third-party system integration, ensuring a smooth transition from ECC systems.
Her experience with ServiceNow, JIRA, and Freshservice extends beyond simple support; she has actively worked on optimizing ticketing workflows, reducing response times, and ensuring IT service delivery aligns with business needs. Her ability to combine SAP expertise with IT service management tools makes her highly skilled in handling complex system migrations, troubleshooting, and process improvements in large-scale enterprises.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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