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Motives & Seeking
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He is actively looking for IT support roles, focusing on Level 1 & Level 2 support, troubleshooting, and system administration.
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Languages
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English – Fluent
Tamil- Native
Nihongo-N2 Level
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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He is currently providing Technical Support for clients in both English and Japanese, managing technical resources, and coordinating IT-related requirements. His responsibilities include handling user support through ServiceNow (SNOW), working closely with local vendors for quotations, placing orders, and service renewals.
In his current project, he is primarily involved in service desk and asset management support, while network-related tasks are managed by a separate IT company. However, he provides on-site L2 support in Tokyo whenever network activities require assistance.
His daily tasks include managing onboarding and offboarding processes, assigning PCs to new employees, and ensuring smooth offboarding procedures. He also provides technical support in a Windows environment, utilizing tools such as System Center Configuration Manager (SCCM) and Microsoft Intune. Additionally, he assists users with email distribution list management and other IT-related tasks as needed.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
He specializes in supporting Japanese users, as he understands that Japanese culture and work environment are significantly different from those in other countries. His ability to communicate effectively in both English and Japanese allows him to bridge the gap between users and IT support teams, ensuring smooth issue resolution.
Additionally, he has strong expertise in technical support and IT service management, particularly in Windows environments, asset management, and user support. His experience with tools such as ServiceNow (SNOW), SCCM, and Microsoft Intune enables him to efficiently handle onboarding, offboarding, and IT troubleshooting.
His adaptability and customer-centric approach make him proficient in handling complex IT issues, coordinating with vendors, and providing high-quality technical support to users with varying levels of technical expertise.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has considerable experience with authentication methods, including Microsoft Authenticator and tap code authentication for cloud-based systems. His expertise in security protocols ensures that users can access systems securely while maintaining compliance with company policies.
Additionally, he is currently pursuing an ITIL certification, further strengthening his knowledge of IT service management best practices. His familiarity with ServiceNow allows him to efficiently manage service requests, incidents, and asset management tasks.
Since his current role involves supporting an Australia-based project, he effectively communicates in both English and Japanese, ensuring seamless coordination between international teams and vendors. His bilingual ability enhances his capability to support diverse users, troubleshoot technical issues, and facilitate IT operations across multiple regions.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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