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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He holds a bachelor's degree in IT and Artificial Intelligence from XXXX and has accumulated over five years of experience in the IT support field. His expertise spans a wide range of technical areas, including system administration, troubleshooting, network management, and security protocols. He is a Google-certified IT support professional, demonstrating his deep proficiency in various operating systems, particularly Google and Microsoft platforms.
He began his professional journey at the Bangladesh Embassy in XXXX, where he provided on-site IT support, ensuring the seamless operation of the embassy’s technological infrastructure. His responsibilities included maintaining computer systems, troubleshooting hardware and software issues, and assisting diplomats and staff with their IT needs. This role allowed him to develop a strong foundation in IT support while honing his problem-solving skills in a high-pressure environment. During the COVID-19 pandemic, he transitioned to freelancing, leveraging online platforms like Upwork to offer his expertise to a diverse range of clients. As a freelancer, he has worked with multiple companies across various industries, providing remote IT support, system optimizations, and technical consultations. His adaptability and ability to troubleshoot complex issues remotely have made him a sought-after professional in the field.
Currently, he is also conducting research in Artificial Intelligence, focusing on automating processes and enhancing IT solutions through AI-driven technologies. His passion for continuous learning and innovation drives him to explore new advancements in AI and integrate them into IT support systems, making technology more efficient and accessible. His diverse experience, combined with his academic background, positions him as a well-rounded IT professional capable of tackling complex challenges and driving technological improvements in any organization he joins.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills lie in IT support, particularly with Google platforms, as he is a certified Google IT support professional. This certification validates his expertise and deep understanding of Google-related technologies, making him exceptionally skilled in handling any tasks or issues related to Google systems and tools. Additionally, he has extensive experience in troubleshooting, system administration, and providing technical support across various industries.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has extensive experience in IT support, handling the entire IT infrastructure for several companies. For example, he provides full IT support for EBS European Bartender School, a multinational bartender school based in Barcelona, including managing their Google Workspace and cloud storage systems. He also supports helm.co, a mentoring company, where he handles their ticketing and IT background, and a medical clinic based in California. In addition, he has managed the IT systems for a real estate company in New Jersey and Washington, handling project management tools like HubSpot and Follow Up Boss.
Regarding technical support, he has worked with various systems, including server communications and troubleshooting for companies with up to 50 computers. With over five years of experience in IT support, he believes his expertise is at a level equivalent to L2 (Level 2) support, especially when dealing with highly technical problems. Additionally, he is experienced in handling secure ID systems and token-related processes, such as two-factor authentication and OTP generation, which he finds manageable due to his familiarity with encryption and server authentication.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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