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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT_ JPN IT Infrastructure, ServiceNow, Ticketing systems, Incident management, Break-fix solutions, Customer Service, Desktop Support, $4M JPY Annually

Date

Nationality

Residence

Japan

Experience Summary

Has over + 3.4 years' experience in IT Industry.

Current & Previous Employers and jobs include:

Desktop Support at XXXX
IT Support at XXXX

IT Support at XXXX

Education

Bachelor of Science - BS, Computer Science

XXXX University
 

Motives & Seeking

 Languages

English – Fluent
Cantonese- Native

Japanese - Intermediate (N3)

Recent / Current Salary

Expected Salary

Notice

Period

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has around 3.5 years of experience in the IT field, He is currently based in Japan, he brings strong language skills to enhance customer service and support. In his most recent role at XXXX, he worked as a Desktop Support, handling break-fix solutions and managing new joiner setups for smooth onboarding. His daily tasks included troubleshooting hardware and software issues, managing user accounts, maintaining system settings, and resolving service tickets quickly to reduce downtime. 

2.    What skill(s) / experience would you self-describe as strongest or specialist in 
He is skilled in ServiceNow, including incident management, His combination of technical expertise and customer focus makes him a valuable asset in IT support roles. He’s skilled at delivering reliable IT support in fast-paced environments.

3.    Do you have the lists of key criteria’s according to the clients’ requirements?

He has nearly 4 years of experience in the IT field, including time before moving to Japan and worked at XXXX. Here his responsibilities include providing customer support, resolving end-user inquiries, and working with ticketing systems like ServiceNow and incident management. He also handles troubleshooting hardware and software issues, including Windows OS, Microsoft Office Suite, and common peripherals. He has a total of 3.5 years of customer-facing experience since starting in the IT sector. He also passed the N3-level Japanese proficiency.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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