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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT_ PH Others, Virtual Assistant, Customer Loyalty Associate, Kronos, $60k PHP

Date

Nationality

Filipino

Residence

Experience Summary

She has over 9 years  experience in the customer service industry and also, prior to her experience with Kronos, having served as a team lead for this time management tool for nearly 4-5 years.

Current & Previous Employers and jobs include:

Virtual Assistant at XXXX

Virtual Assistant at XXXX

Education

Bachelor of Engineering (B.Eng.), Computer engineering

Pamantasan ng Lungsod ng Maynila

Motives & Seeking

 Languages

English – Fluent

Tagalog – Native

Recent / Current Salary

Expected Salary

Notice

Period

Interview Availability

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?

   With 9 years in the customer service industry, she has extensive experience and has been elected as a POC or assistant manager in previous roles. She is an experienced professional with a strong background in management, operations, and customer service. She has a proven ability to build and sustain business relationships for successful results. A motivational leader, she thrives in fast-paced environments and possesses strong organizational and interpersonal skills. Trustworthy, ethical, and discreet, she is committed to superior leadership through active listening, positive communication with integrity and professionalism. 

2.  What skill(s) / experience would you self-describe as strongest or specialist in 

Her strongest skills include exceptional customer service and active listening. She excels in collaboration, sharing insights, identifying trends, and recommending process improvements, contributing to team and organizational success. Additionally, she has coaching skills, a results-oriented approach, proactive support, and e-commerce proficiency. Her long-term growth mindset further distinguishes her as an outstanding candidate.

3.         Do you have the lists of key criteria’s according to the clients’ requirements?

She possesses strong leadership skills, having managed teams of 5 to 10 agents for over 4 years. She ensures alignment with company policies and KPIs (key performance indicators), while also guiding her team towards success. She has prior experience with Kronos, having served as a team lead for this time management tool for nearly 4-5 years.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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