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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He has been in the IT industry for the past 25 years, gaining experience across multiple roles, from a developer to IT support, IT manager, and eventually director of IT. Throughout his career, he has also taken on responsibilities in system administration, system development, and database administration.
In 2010, he established his own call center, working with clients from various regions, handling a range of IT-related services. However, due to the impact of COVID-19, he had to wind down the business.
In 2019, he joined an AI-based company, where he currently works in a technical support role. His primary responsibilities involve assisting developers, the R&D team, and QA professionals by ensuring their IT infrastructure needs are met. He provides technical support, manages IT requirements, and facilitates smooth operations within the team.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
He specializes in IT support, system administration, and infrastructure management, with over 25 years of experience in the industry. His expertise includes Level 1 and Level 2 support, IT management, and technical support for developers, R&D teams, and QA.
He has strong skills in system development, database administration, and IT infrastructure setup. Additionally, he has hands-on experience with various functional tools, including JIRA, Zendesk, ServiceNow, and ConnectWise, which he considers highly reliable for monitoring networks and servers.
His strengths also extend to SAP functional modules, covering areas such as SAP SRM, SAP PP, SAP PM, and SAP QM. He has worked on multiple SAP implementations and provided extensive user training and documentation.
Currently, he is advancing his expertise in Microsoft Azure, having completed the fundamentals course and now working on advanced certification. He has also completed training in generative AI and plans to pursue further certifications.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He is currently working in a support role, ensuring IT infrastructure remains operational and assisting teams as needed. Since the core infrastructure is already in place, his role has transitioned to a part-time or freelance capacity, allowing him to explore new full-time opportunities.
Previously, he handled Level 1 and Level 2 support for a Canadian-based company for about three to four years. His responsibilities included addressing technical issues, escalating complex cases, and managing IT service requests. He also worked with SecureID and various administration tools like ConnectWise, demonstrating adaptability in IT management.
Regarding ITIL practices, he is currently pursuing certification in Microsoft Azure, having completed the fundamentals course and now working towards advanced certification. Additionally, he has completed a course in generative AI and plans to acquire more certifications in the future.
In terms of experience with token-related processes, he has managed ticketing systems efficiently, ensuring timely escalation and resolution. His expertise extends to tools such as JIRA, Zendesk, and ServiceNow, which he has used in various projects. Among these, he finds ConnectWise to be the most reliable for monitoring networks and servers, providing real-time insights into IT infrastructure.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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