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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He has around 12 years of experience in system and cloud administration, beginning his career as an IT Help Desk professional. Over the years, he has advanced to managing cloud environments, gaining deep expertise in various services such as Microsoft 365, including Active Directory, Exchange Online, SharePoint, OneDrive, and Microsoft Intune.
His expertise extends to security products such as advanced threat protection, data loss prevention, and security monitoring. Additionally, he has strong experience in cloud administration across multiple platforms, particularly in infrastructure-as-a-service (IaaS) offerings.
Beyond cloud technologies, he has extensive experience in Windows and Linux administration. Having started with Windows Server 2003, he has worked through multiple iterations, up to the most recent versions. His career has spanned both national and international organizations, and he has recently transitioned to freelancing, where he continues to deliver successful projects in cloud and system administration.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
He specializes in three key areas: network administration, system administration, and cloud administration, with security integrated across all domains. His career began as a network engineer, then transitioned into system administration, and for the past five years, he has been focused on cloud administration. This broad experience in all three core IT domains makes him highly adaptable and proficient in handling complex infrastructure and service management across different environments.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has comprehensive experience working across all four levels of support (Level 1 to Level 4), adjusting to the specific needs of the job. This includes providing end-user support remotely using tools like TeamViewer and remote desktop sharing. Additionally, he has substantial experience managing back-end resources and servers, which he has gained while working as a freelancer with multiple commitments. This has allowed him to become highly adaptable to various environments, confidently switching between projects of different scales and requirements.
His proficiency extends to using a variety of ticket management systems, including JIRA, ServiceNow, Zendesk, Zoho Desk, and AutoTask, which he has used extensively throughout his career. Although he has worked with several of these platforms, his primary experience is with JIRA and ServiceNow, where he managed various tasks and service requests.
He has a strong background in identity management solutions, with hands-on experience supporting secure ID systems. He is familiar with a range of identity management solutions such as Secure ID, OneLogin, Empower ID, and the traditional Windows Active Directory services. His experience managing Secure ID spans over two years, where he handled secure access systems and supported users with their secure authentication needs.
Overall, his diverse expertise across remote user support, back-end resource management, ticketing systems, and identity management solutions has made him highly confident in his ability to manage and support complex IT environments.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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