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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
She has been working in the IT industry for nearly four years, primarily in IT support and technical support roles, assisting global users across different countries. Her expertise lies in resolving technical issues related to Microsoft Office applications, Active Directory, and Azure, making her highly experienced in troubleshooting error messages and system-related concerns.
She has provided support through chat, calls, emails, and remote access, ensuring users receive prompt assistance with their issues. In the Philippines, she has worked in a hybrid setup, combining both on-site and remote work.
As a Senior Service Desk professional, she has handled critical tickets, especially in cases of downtime affecting multiple users. Her responsibilities include creating and managing accounts in Active Directory and Azure, provisioning access to various platforms, and handling account creation and termination processes. Her ability to manage high-priority incidents and support diverse IT environments demonstrates her strong problem-solving and technical skills.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
She considers troubleshooting both hardware and software issues to be her strongest skill. Throughout her experience in IT support, she has developed a methodical and persistent approach to resolving technical problems, ensuring that no issue is left unsolved. Whether dealing with system errors, software malfunctions, or hardware failures, she is committed to diagnosing the root cause and applying the most effective solution.
She takes pride in her ability to analyze error messages, identify patterns in recurring issues, and implement long-term fixes to enhance system efficiency. Her problem-solving mindset allows her to think critically under pressure, especially when handling time-sensitive technical incidents that may impact business operations.
Beyond just fixing problems, she focuses on ensuring a smooth user experience by providing clear explanations and guidance to end-users, empowering them to navigate technical challenges with confidence. Her dedication to continuous learning helps her stay updated on the latest IT tools, troubleshooting techniques, and emerging technologies. Ultimately, her goal is not just to resolve issues efficiently, but also to prevent future disruptions, ensuring that users can work seamlessly without prolonged downtime.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
She has extensive experience working with Microsoft applications, particularly in account management and access provisioning. Her responsibilities have included creating and managing shared mailboxes, distribution lists, and granting access to meeting rooms, ensuring smooth collaboration within organizations.
While she was not specifically assigned to the End-User Computing (EUC) department, she frequently provided initial access provisioning and supported Level 2 technical issues. As a Senior Service Desk professional, she has mastered a wide range of troubleshooting processes, particularly for Microsoft Office applications, authentication methods, and ticketing systems.
In her previous role, she also worked with RSA tokens for secure authentication. While it has been some time since she last used RSA tokens, she is already familiar with the system and is confident that she can quickly reacquaint herself with its functionalities if needed. Currently, she works with Microsoft Authenticator and has developed strong expertise in authentication processes.
Additionally, she has hands-on experience with ticketing systems like ServiceNow, allowing her to efficiently track and resolve user issues. She is also familiar with SAP, demonstrating her ability to work across multiple enterprise platforms. Her technical expertise, combined with her ability to quickly adapt to new tools and technologies, makes her highly capable of handling technical support and IT service management tasks.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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